Patient Services Administrator

2 weeks ago


Saddle Brook, New Jersey, United States Ferraro Spine and Rehabilitation Full time

Ferraro Spine and Rehabilitation is a leading multi-disciplinary outpatient medical facility dedicated to enhancing patient well-being and mobility. Our practice, with a legacy of over 27 years, is committed to delivering exceptional care in a supportive environment.

Our advanced facility combines various therapeutic services, including physical therapy, occupational therapy, chiropractic care, acupuncture, and performance training. We prioritize clinical excellence, patient satisfaction, and the professional growth of our staff.

As a Patient Services Administrator, your responsibilities will include:

  • Delivering outstanding customer service to patients, referrals, and healthcare providers.
  • Managing a complex appointment calendar for the practice.
  • Operating a multi-line telephone system and ensuring effective communication.
  • Assisting in daily practice operations, including payment processing and patient interactions.
  • Collecting patient information and entering it into our integrated management system.
  • Monitoring productivity, referral patterns, and appointment cancellations.
  • Taking on additional responsibilities as needed.
  • Contributing to the growth and success of the practice.

We are looking for candidates who:

  • Exhibit strong communication skills and active listening abilities.
  • Thrive in a dynamic, fast-paced medical office setting.
  • Possess experience with practice management software.
  • Have a background in financial operations and cash handling.
  • Are organized, detail-oriented, and efficient.
  • Can assimilate new information quickly and accurately.
  • Are proficient in PC applications, including Microsoft Word, Excel, and SharePoint.
  • Demonstrate exceptional customer service capabilities.
  • Understand health insurance processes and pre-certification requirements.

Benefits offered by FSR include:

  • Comprehensive health, dental, vision, and life insurance contributions.
  • 401k plan with matching contributions.
  • Paid time off for personal and family needs.
  • Continuing education stipends to support professional development.
  • Complimentary access to our fitness facility and recovery amenities.


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