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Customer Service Associate

2 months ago

Saddle Brook, New Jersey, United States Allstate Insurance Company Full time

Company Overview

Allstate Insurance Company is a leader in the insurance industry, providing a range of products including home, auto, and health insurance through a vast network of independent agents and direct consumer channels.

Position Summary

This position involves managing straightforward, non-technical claims-related tasks while adhering to established quality, productivity, and procedural standards. The role encompasses handling a single line of claims or a mix from various segments, with a focus on delivering empathetic service that is prompt, equitable, and straightforward to enhance customer loyalty.

Key Responsibilities
  • Complete necessary documentation, log files into the system, and direct them to the relevant parties.
  • Generate and dispatch required forms to insured individuals or claimants for their completion.
  • Engage with customers or other third parties involved in claims to gather and provide essential information in compliance with quality standards.
  • Establish and maintain a connection with customers by understanding and addressing their needs.
  • Manage incoming phone calls and electronic communications by screening and routing them appropriately.
  • Retrieve, print, fax, or mail supporting documents to vendors or other parties as instructed.
  • Handle claim files, including locating, requesting, filing paperwork, reconstructing missing files, and correcting misfiled documents.
  • Perform clerical tasks such as data entry, filing, managing emails, and calendar coordination.
Qualifications

Education: A Bachelor’s Degree is preferred.

Experience: 0-2 years of relevant experience is preferred.

Supervisory Responsibilities

This position does not include supervisory duties.

Compensation

The compensation for this role is competitive and based on experience and qualifications.

At Allstate, we foster an environment that values collaboration and inclusivity, empowering our employees to drive change and contribute positively to their communities.

Commitment to Diversity

Allstate Insurance Company is an Equal Opportunity employer, welcoming applicants from all backgrounds and experiences. We ensure that all qualified candidates receive consideration for employment without regard to any characteristic protected by law.