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PIP Claims Customer Service Associate
2 months ago
National General, a member of The Allstate Corporation, is dedicated to meeting the evolving needs of our customers through innovative solutions.
We provide a range of insurance products, including home, auto, and health insurance, through a broad network of independent agents and direct-to-consumer channels.
Position Overview
This position involves managing straightforward, non-technical claims-related tasks while adhering to established quality and productivity standards as directed by management or a claims adjuster.
The individual will handle a specific line of claims or a mix of claims from various segments, ensuring a compassionate service experience that is efficient, equitable, and user-friendly to foster customer loyalty.Key Responsibilities:
- Establish and maintain a connection with customers by understanding and addressing their needs.
- Perform administrative tasks, including data entry, document filing, email correspondence, calendar management, and word processing.
- Manage claim files by locating, requesting, and organizing necessary documents, including reconstructing missing files and routing paperwork to appropriate parties.
- Retrieve, print, fax, or mail supporting documentation as required.
- Screen and direct incoming calls and electronic communications.
- Communicate with customers and third parties to gather or provide essential information to meet quality and process standards.
- Generate and distribute necessary forms to insured parties for completion.
- Accurately complete forms, log documents into the system, and ensure proper routing.
Supervisory Duties:
This role includes supervisory responsibilities.
Preferred Qualifications:
- Education and Experience: A college degree or equivalent experience is preferred.
- Previous experience in customer service or a related professional environment is advantageous.
- Certificates, Licenses, Registrations: None required.
- Functional Skills: Strong organizational skills with effective follow-up capabilities, excellent oral and written communication skills, and proficiency in Excel and Word.
- Ability to perform routine tasks of basic complexity under general supervision.
#LI-BB1
Compensation
The compensation for this role is competitive and based on experience and qualifications.
At National General, we believe in the power of collaboration. When you join us, you are stepping into an opportunity that challenges your skills and encourages you to innovate. We foster an environment that values connection and belonging, recognized through various inclusivity and diversity awards.
Good Hands. Greater Together.
National General Holdings Corp. is headquartered in New York City and has a long-standing history in the insurance industry, offering a variety of personal and commercial insurance products through our subsidiaries.
