Customer Care Specialist

2 weeks ago


Saddle Brook, New Jersey, United States Allstate Full time


National General, a subsidiary of The Allstate Corporation, is dedicated to meeting the evolving needs of our clients with innovative solutions.

We provide a comprehensive range of insurance products, including home, auto, and health insurance, through a vast network of independent agents and direct-to-consumer channels.


Position Overview

The selected candidate will manage straightforward, non-technical claims-related tasks while adhering to established quality and productivity standards as directed by management or a claims adjuster. This role involves handling a specific line of claims or a mix of claims from various segments, ensuring a compassionate and efficient service experience to foster customer loyalty.



Key Responsibilities:
- Establish and maintain rapport with customers by understanding and addressing their needs.
- Perform administrative tasks, including data entry, document filing, and calendar management.
- Manage claim files by locating, requesting, and organizing necessary documentation.
- Retrieve and send supporting documents to relevant parties as required.
- Screen and direct incoming calls and electronic communications.
- Communicate with customers and third parties to gather or provide essential information for claims processing.
- Generate and distribute necessary forms for completion by insured parties.
- Accurately complete forms, log documents into the system, and route them appropriately.

Supervisory Duties:
This position includes supervisory responsibilities.

Preferred Qualifications:
- Education: College degree or equivalent experience.
- Experience: Previous background in customer service or a related field is preferred.
- Skills: Strong organizational abilities with effective follow-up skills, excellent verbal and written communication skills, and proficiency in Excel and Word.
- Ability to perform routine tasks of basic complexity under general supervision.

Compensation
The compensation for this role is competitive and commensurate with experience and qualifications.

At National General, we believe in the power of collaboration. We strive to create an environment that is not just a job but a chance to enhance your skills and challenge the status quo. Our commitment to inclusivity and diversity has earned us recognition and awards, reflecting our dedication to empowering individuals to drive change and contribute positively to their communities.
Good Hands. Greater Together.

National General Holdings Corp. is an Equal Opportunity employer, welcoming applicants from all backgrounds. All qualified candidates will be considered for employment without regard to any characteristic protected by law.

Applicants must have authorization to work in the United States, as we do not sponsor work visas.



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