Client Support Specialist

2 weeks ago


Newark, Delaware, United States Horizon Services Full time
Job Overview

Client Support Specialist

Are you enthusiastic about assisting customers and resolving issues? Do you want to advance your career with a company that prioritizes its employees? Discover why so many of our team members and clients endorse Horizon Services.

What We Offer:

  • Attractive salary structure
  • Flexible working hours tailored to your lifestyle - Opportunities for remote work
  • Generous Paid Time Off - 10 days of PTO available after three months
  • Performance bonuses up to $1,000 monthly - Your bonuses are based on the excellence of your customer interactions
  • Ongoing on-site training
  • Opportunities for career growth - We are dedicated to promoting from within and supporting your journey into leadership roles if that interests you.
  • Comprehensive benefits package including a 401k plan

At Horizon Services, we have been a reliable name in plumbing, heating, and air conditioning for over three decades, providing exceptional customer service and technical knowledge. Our employees are the foundation of our success, and our people-first culture enables us to uphold the Horizon guarantee with every interaction.

As a Client Support Specialist, you will assist customers by delivering product and service information and addressing any issues they may encounter.

  • Maintaining a positive, empathetic, and professional demeanor towards customers at all times.
  • Responding swiftly to customer inquiries.
  • Engaging with customers through various communication channels.
  • Addressing and resolving customer complaints effectively.
  • Understanding our products thoroughly to provide accurate information.
  • Processing orders, forms, applications, and requests efficiently.
  • Documenting customer interactions, transactions, comments, and complaints accurately.
  • Coordinating with colleagues as needed.
  • Offering insights on the efficiency of the customer service process.
  • Supervising a team of junior client support specialists.
  • Ensuring customer satisfaction and delivering professional support.

Join us and learn more about how we can support your career growth.

Job Type: Full-time

Compensation: $23.00 per hour

Expected Hours: 40 hours per week

Benefits Include:

  • 401(k) with matching
  • Dental and vision insurance
  • Flexible scheduling
  • Health insurance
  • Paid time off
  • Referral program

Experience Requirements:

  • Minimum of 1 year in customer service
  • Proficiency in Microsoft Office for at least 1 year

Work Environment:

  • Call center and in-person settings

Work Location: In-person



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