Client Service Representative

5 days ago


Newark, Delaware, United States City National Bank Full time
About the Role

We are seeking a highly skilled and experienced Client Service Professional to join our team at City National Bank. As a key member of our operations team, you will play a critical role in providing exceptional service to our clients and ensuring the smooth execution of day-to-day banking operations.

Key Responsibilities
  • Client Service and Support: Provide timely and accurate information to clients, resolving inquiries and complaints in a professional and courteous manner.
  • Deposit and Credit Operations: Perform day-to-day servicing for clients, including new account openings, wire transfers, account activity, and online banking.
  • Relationship Management: Act as a primary liaison between clients and bank staff, ensuring seamless communication and resolution of client issues.
  • Risk Management: Identify and escalate potential risks to the appropriate level of authority, ensuring the bank's assets and reputation are protected.
  • Product Knowledge: Stay up-to-date on bank products and services, using this knowledge to evaluate new opportunities for growth and recommend beneficial solutions to clients and prospects.
  • Problem-Solving and Communication: Resolve problems and answer questions related to client accounts and bank products, providing clear and concise communication to clients and internal stakeholders.
Requirements
  • Education: Bachelor's degree or equivalent.
  • Experience: Minimum 2-3 years' experience in client service, banking operations, or banking relationship management support.
  • Skills: Strong knowledge of bank policies and procedures, regulatory compliance, and bank products and services. Excellent problem-solving, interpersonal, verbal, and written communication skills.
What We Offer

City National Bank offers a competitive salary, bonus, and commission structure, as well as a comprehensive benefits package and opportunities for professional growth and development.



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