Desktop Support Technician

7 days ago


Newark, Delaware, United States DecisivEdge Full time
Job Description

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at DecisivEdge. As a Technical Support Specialist, you will be responsible for providing technical support to users, troubleshooting hardware, software, and networking issues, and assisting with the installation of software and hardware.

Key Responsibilities:

  • Provide technical support to users for computer-related technical problems
  • Respond to end-user inquiries and issues
  • Participate in internal and customer technology projects
  • Install and maintain service and inventory for all end-user computing equipment as necessary
  • Manage VDI environment, Azure Virtual Desktops, and VMWare Horizon
  • Manage end-user devices, including software installation, verification of proper controls, and maintenance of compliance
  • Recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
  • Maintain trust and confidentiality regarding the information being processed, stored, or accessed by network users
  • Work with Security Analyst on vulnerability management for end-user devices
  • Work with operations teams to make recommendations for systems and process enhancement
  • Participate in other company initiatives as required

Requirements:

  • Associate's degree or above in computer science, information systems, or equivalent combination of education and experience
  • Minimum five-year experience in information technology or technical support
  • Solid understanding of Windows 10 and 11 architecture and management
  • Experience with Virtual Desktop Management and Thin Clients
  • Basic understanding of OS X
  • Solid knowledge of TCP/IP networking and related network services
  • Solid understanding of WiFi, Active Directory concepts, and administration
  • Some knowledge of cloud services delivery architecture, including authentication models and security
  • Knowledge of PowerShell scripts to automate processes as necessary
  • Ability to clearly communicate technical concepts to non-technical people
  • Ability to multi-task and prioritize in a fast-paced environment
  • Ability to work individually as well as part of a collaborative team
  • Experience within a fast-changing, start-up, or similar environments (flexibility)

What We Offer:

  • A competitive compensation package
  • Health, dental, and vision coverage
  • Paid life insurance and long-term disability coverage
  • 401k program with Company matching contributions
  • Empowered Company culture
  • Paid professional development
  • Recognition programs
  • Open-door policy
  • Diverse team makeup
  • Participation in Company-sponsored charitable causes


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