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Senior Technical Support Specialist
2 months ago
The Senior Technical Support Specialist offers advanced technical assistance and user support for internal desktop systems utilized by team members.
KEY RESPONSIBILITIES
- Conducts routine maintenance, troubleshooting, and repairs of personal computer systems and peripheral devices across the organization.
- Delivers exceptional on-site support to colleagues, ensuring high-quality customer service.
- Engages in complex assignments requiring independent problem-solving and initiative to develop effective solutions.
- Determines appropriate methods and procedures for various tasks, exercising sound judgment within established guidelines.
PRIMARY DUTIES
- Assesses, installs, and integrates third-party software packages while enhancing existing systems.
- Performs repairs and preventative maintenance on personal computers and peripherals, including monitors, keyboards, printers, and storage devices.
- Installs software upgrades and ensures proper backup of applications.
- Troubleshoots and resolves desktop issues related to hardware, operating systems, and configurations to enhance employee productivity.
- Escalates unresolved issues to higher-level support when necessary.
- Prioritizes and updates colleagues on the status of reported problems.
- Maintains data integrity and security within the desktop environment.
- Communicates complex technical information effectively to both technical and non-technical staff.
- Documents and prepares progress reports for all service and repair activities in the existing ticketing system.
- Informs users of timelines for issue resolution.
- Represents the organization by participating in community and industry-related events.
- Cultivates and maintains positive relationships with colleagues to support integrated processes and customer service expectations.
REQUIREMENTS
- Associate's Degree with a minimum of 6 years of experience in troubleshooting computer hardware.
- At least 6 years of experience with Windows 7 Operating System for diagnosing and repairing PC issues.
- Strong knowledge of Windows Operating Systems and the ability to troubleshoot and resolve PC problems.
- Familiarity with basic networking concepts and network administration.
- Excellent analytical, planning, interpersonal, and communication skills, both verbal and written.
- Proficient in using personal computers, relevant software applications, and local area networks.
- A+ certification or Microsoft Certified Systems Engineer (MCSE) certification is preferred.
- Effective time management skills and the ability to work within established deadlines.
COMPENSATION
Starting base salary: $41.43 per hour. Compensation may vary based on skills, experience, and location.
BENEFITS AND PERKS
City National Bank is committed to providing a comprehensive benefits package to its employees, promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by law.
