Onboarding Associate

2 days ago

Tempe, Arizona, United States Actalent Full time

Job Summary

The Onboarding Operations Associate is responsible for ensuring our customers – including but not limited to contract employees, clients, program offices, and alternative delivery teams – receive superior post-offer screening support as well as on-boarding and off-boarding support.

Key Responsibilities

  • Candidate Process and Pre-Start Documents
    • Provide world-class customer service in every interaction to ensure a quality candidate experience.
    • Receive and review onboarding trigger (New hire Employee Status Forms and/or other forms).
    • Effectively leverage technology to manage all pre-employment screening requirements and communicate with local field office Business Support Associate as needed to proceed with talent onboarding process.
    • Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant.
    • Enter and manage background, drug testing, and medical screening process for contractors.
    • Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner.
    • Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients.
    • Provide pre-employment documents and screen requirements to the consultant for review and signature.
  • Client Requirements Management
    • Ensure client pre-employment requirements, forms, policies, and documents with regard to onboarding are kept current and validated with Compliance departments.
    • Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks, etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start.
  • Candidate Data and Lifecycle Management
    • Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
    • Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks, etc.) and update the Candidate Tracker with contractor data until consultant is cleared to start.
    • Candidate data and lifecycle management.
    • Ensure accurate and timely entry of new hire data, onboarding process updates, and all other required documentation within the onboarding and compliance process.
    • Document all candidate/contractor touchpoints and communicate updates in a timely manner.
  • Compliance and Issue Resolution
    • Support issue resolution with regards to the Onboarding process, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow-ups with a goal of ensuring customer satisfaction and timeliness.

Competencies

  • Ability to prioritize, organize, problem solve, and meet deadlines and goals.
  • Ability to communicate effectively and provide follow-up.
  • Capability of working in a team-oriented environment that is fair, open, and honest.
  • Thorough knowledge of business policies and human resource practices.
  • Excellent written/oral communication and interpersonal skills.
  • Strong decision-making ability.
  • Integrity and ability to maintain confidentiality and personal credibility.
  • Ability to tackle complex issues and develop innovative, practical solutions.
  • Understanding of the Allegis organization; context, complexity, dynamics, key issues, and drivers.
  • Understanding how information impacts the operating company and how data will be used to support operating company decisions.
  • Action and detail-oriented; able to prioritize while handling multiple tasks.

Qualifications

  • 2+ years' experience in a customer service-related position.
  • Associates degree or two years of applicable experience in customer service.
  • BA/BS degree in Human Resources, Business, and Accounting preferred.

Personal Attributes

  • Natural team player.
  • Confidential and diplomatic.
  • Self-starter/initiator.
  • Critical thinker.
  • Seeks growth and self-improvement.
  • Flexible.
  • Resilient/composed.
  • Self-aware.
  • Ability to prioritize, organize, problem solve, and meet deadlines and goals.
  • Ability to communicate effectively and provide follow-up.
  • Ability to build strong partnerships with all internal customers, both in their own office and from a distance.
  • Understanding how information impacts the operating company and how data will be used to support operating company decisions.
  • Action and detail-oriented; able to prioritize while handling multiple tasks.

About Actalent

Actalent is a global talent solutions company that provides specialized experts to drive scale, innovation, and speed to market for engineering and science initiatives. We have an existing network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, including many of the Fortune 500.

Our Culture

The Actalent experience is one of high standards for professional and personal growth, integrity, and inclusivity. Everyone has ownership in the Actalent culture. We ask each member of our team to help us build our culture by:

  • Bringing their best selves to work every day in terms of caring, competitive spirit, and character.
  • Leading by example and working with purpose and pride.
  • Committing to fostering an inclusive and safe workplace where everyone can be their authentic selves.

Our Commitment

Actalent is an equal opportunity employer. We understand the power of a diverse team, celebrate differences, and promote inclusive and accessible environments. To support our colleagues in being their authentic selves and give everyone opportunities for allyship, we offer a range of employee resource groups.

  • Actalent PRIDE.
  • Empowered Women at Actalent.
  • BIPOC.
  • Military and First Responder.
  • Strong Voices (Bringing people of color together to successfully build relationships through mentorship and high-performing partnerships).

Our Corporate Social Responsibility Strategic Partnerships

We form alliances with diversity-related national organizations for the contributions they make to the communities we serve, their ability to help our organization make an impact on diversity recruitment in the marketplace, and the development offerings they have for our internal employees and consultants.

  • BEYA – Black Engineer of the Year Awards.
  • SHPE – Society of Hispanic Professional Engineers.
  • Women of Color Stem Conference.
  • Linkage's Women in Leadership Institute.
  • Girlstart.
  • SAE Foundation.
  • SMASH.
  • National Urban League.
  • SASE – Society of Asian Scientists and Engineers.

Allegis Group Foundation

The Allegis Group Foundation is a central part of our commitment to giving back to the communities in which we work and live. We award direct grants to nonprofit organizations and provide additional financial support through our Employee/Office Match Program.

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