Genesys Contact Center Specialist
2 weeks ago
JSR Tech Consulting is seeking a highly skilled Genesys Contact Center Associate to join their team. As a key member of the Genesys team, you will be responsible for providing exceptional support and expertise in the implementation and maintenance of Genesys solutions.
Key Responsibilities:
- Provide technical support and expertise in Genesys onboarding, configuration, call flows, and troubleshooting.
- Collaborate with the Genesys team to develop and implement process improvements and best practices.
- Develop and maintain documentation and training materials for Genesys solutions.
- Work closely with the IT team to resolve IT-related issues outside of Genesys.
- Participate in Genesys team meetings and provide minutes to share with the local IPT team.
- Develop and maintain relationships with stakeholders to achieve common goals.
- Stay up-to-date with the latest Genesys technologies and trends.
Requirements:
- 3+ years of experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations.
- Knowledge of Service Now ticketing system.
- Experience in troubleshooting individual products as well as system integrations between products.
- IPT knowledge - Cisco platform.
Preferred Qualifications:
- Genesys certification.
- Experience with the Genesys PureCloud platform.
What We Offer:
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
-
Genesys Contact Center Specialist
3 weeks ago
Tempe, Arizona, United States JSR Tech Consulting Full timeGenesys Contact Center Associate Job DescriptionJSR Tech Consulting is seeking a highly skilled Genesys Contact Center Associate to join their team. As a key member of the Genesys team, you will be responsible for onboarding agents and supervisors, configuring call flows, troubleshooting issues, and providing training and documentation.Key...
-
Healthcare Contact Center Representative
2 weeks ago
Tempe, Arizona, United States TEKsystems Full timeJob Title: Centralized Support Specialist IAt TEKsystems, we're seeking a highly motivated and detail-oriented Centralized Support Specialist I to join our team. As a key member of our healthcare contact center, you will play a critical role in providing exceptional support to our patients and their care partners.About the Role:We're looking for a talented...
-
Healthcare Contact Center Representative
2 weeks ago
Tempe, Arizona, United States TEKsystems Full timeAbout the RoleWe are seeking a skilled and compassionate Healthcare Contact Center Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional patient care and support through phone and message inquiries.Key ResponsibilitiesManage phone and message inquiries from patients and those involved in...
-
Contact Center Operations Manager
3 weeks ago
Tempe, Arizona, United States AEG Full timeAbout the RoleWe are seeking a highly skilled Contact Center Manager to lead our team in delivering exceptional customer experiences. As a key member of our operations team, you will be responsible for managing daily activities, supervising personnel, and ensuring maximum efficiency and cost-effectiveness.Key ResponsibilitiesAllocate accountability for the...
-
Contact Center Operations Manager
4 weeks ago
Tempe, Arizona, United States AEG Full timeAbout the RoleWe are seeking a highly skilled Contact Center Manager to lead our team in delivering exceptional customer experiences. As a key member of our operations team, you will be responsible for managing daily activities, supervising personnel, and ensuring maximum efficiency and cost-effectiveness.Key ResponsibilitiesAllocate accountability for call...
-
Product Manager
1 month ago
Tempe, Arizona, United States ACHIEVE Full timeAbout the RoleWe are seeking a highly skilled Product Manager to lead our Contact Strategy efforts. As a key member of our team, you will be responsible for driving the strategic vision, design, implementation, and optimization of our integrated and multi-channel contact strategy for prospects and clients.Key ResponsibilitiesManage the strategic vision,...
-
Healthcare Contact Center Representative
4 weeks ago
Tempe, Arizona, United States TEKsystems Full timeJob SummaryWe are seeking a skilled Healthcare Contact Center Representative to join our team. As a key member of our operations team, you will be responsible for managing phone and message inquiries from patients and their care partners.Key ResponsibilitiesManage phone and message inquiries from patients and their care partnersNavigate complex healthcare...
-
Contact Center Services Supervisor
2 weeks ago
Tempe, Arizona, United States MedImpact Full timeJob SummaryWe are seeking an experienced Contact Center Services Supervisor to join our team at MedImpact. As a key member of our Operations Business Unit, you will be responsible for supervising a team of customer service representatives and ensuring the highest levels of quality, service, and performance standards are met.Key ResponsibilitiesSupervise a...
-
Record Center Specialist
3 days ago
Tempe, Arizona, United States Spherion Staffing and Recruiting Record Storage Full timeJob Title: Record Center SpecialistJob Summary:We are seeking a diligent and physically capable Record Center Specialist to join our team at Spherion Staffing and Recruiting Record Storage. This role involves significant physical effort, including kneeling, squatting, reaching, and bending throughout the shift.Key Responsibilities:Move, arrange, lift, and...
-
Operations Center Specialist
1 week ago
Tempe, Arizona, United States Amazon Full timeJob Title: Operations Center SpecialistThis role is based in Tempe, AZ and requires 100% on-site work with no relocation assistance provided.About the RoleNorth America Sort Centers (NASC) are experiencing explosive growth and seeking a skilled, highly motivated, and experienced leader with a strong delivery record to join the NASC Network Operations Control...
-
Waxing Specialist
3 weeks ago
Tempe, Arizona, United States European Wax Center Full timeJob Title: Wax SpecialistWe are seeking a skilled and passionate Wax Specialist to join our team at European Wax Center. As a Wax Specialist, you will be responsible for providing exceptional waxing services to our valued guests, ensuring their comfort and satisfaction.About the Role:As a Wax Specialist, you will be the go-to expert for providing exclusive...
-
Child Development Specialist
4 weeks ago
Tempe, Arizona, United States Soar Autism Center Full timeJob Title: Child Development SpecialistSoar Autism Center is seeking a highly skilled Child Development Specialist to join our team in Tempe, Arizona.About the Role:We are dedicated to enriching the lives of children on the autism spectrum through our innovative care model. As a Child Development Specialist, you will play a vital role in advancing our...
-
Early Intervention Specialist
7 days ago
Tempe, Arizona, United States Soar Autism Center Full timeTransformative Role at Soar Autism CenterSoar Autism Center is seeking a dedicated Early Intervention Specialist to join our multidisciplinary team. As a care provider, you will play a vital role in fostering the development of children with autism, applying behavioral and developmental strategies to support their growth and learning.Key...
-
Early Intervention Specialist
3 days ago
Tempe, Arizona, United States Soar Autism Center Full timeTransformative Opportunity at Soar Autism CenterSoar Autism Center is seeking a dedicated and compassionate Early Intervention Specialist to join our multidisciplinary team. As a key member of our team, you will play a vital role in fostering the growth and development of children with autism.Key Responsibilities:Provide individualized care and support to...
-
Behavioral Health Specialist
3 weeks ago
Tempe, Arizona, United States La Frontera Center Inc. Full timeJob Title: Adolescent Behavior Management SpecialistLa Frontera Center Inc. is seeking a skilled Adolescent Behavior Management Specialist to join our team. As a key member of our Children's Services Department, you will work with at-risk adolescents and their families to provide unconditional support and guidance.Job Summary:The Adolescent Behavior...
-
Early Intervention Specialist
4 weeks ago
Tempe, Arizona, United States Soar Autism Center Full timeJob Title: Early Intervention SpecialistSoar Autism Center is seeking a dedicated and compassionate Early Intervention Specialist to join our team. As a key member of our multidisciplinary team, you will play a vital role in supporting the growth and development of children with autism.Key Responsibilities:Provide individualized care and support to children...
-
Early Care Specialist
2 weeks ago
Tempe, Arizona, United States La Frontera Center Inc. Full timeJob Title: Early Care SpecialistLa Frontera Center Inc. is seeking a highly skilled Early Care Specialist to join our team. As an Early Care Specialist, you will play a vital role in providing direct clinical service, education, support, and assessment to children and families in the birth to five population.Key Responsibilities:Provide direct clinical...
-
Peer Support Specialist
1 week ago
Tempe, Arizona, United States La Frontera Center Inc. Full timeJob Title: Peer Support SpecialistWe are seeking a highly motivated and compassionate Peer Support Specialist to join our team at La Frontera Center Inc. As a Peer Support Specialist, you will play a vital role in providing support and guidance to individuals in crisis, utilizing your lived experience to make a meaningful impact in the community.Job...
-
Centralized Support Specialist
3 weeks ago
Tempe, Arizona, United States TEKsystems Full timeJob DescriptionJob Title: Centralized Support Specialist IAbout the Role:We are seeking a highly skilled and compassionate Centralized Support Specialist to join our team. As a key member of our healthcare contact center, you will be responsible for managing phone and message inquiries from patients and their care partners.Key Responsibilities:• Respond to...
-
Crisis Intervention Specialist
4 weeks ago
Tempe, Arizona, United States La Frontera Center Inc. Full timeJob Title: Crisis Specialist Evenings EMPACTLa Frontera Center Inc. is seeking a skilled Crisis Specialist to join our dynamic team. As a Crisis Specialist, you will provide crisis services to individuals in need, working in a fast-paced environment to respond to crisis calls, complete crisis interventions, and coordinate care.Key Responsibilities:Provide...