Genesys Contact Center Specialist

2 weeks ago


Tempe, Arizona, United States JSR Tech Consulting Full time
Genesys Contact Center Associate Job Description

JSR Tech Consulting is seeking a highly skilled Genesys Contact Center Associate to join their team. As a key member of the Genesys team, you will be responsible for providing exceptional support and expertise in the implementation and maintenance of Genesys solutions.

Key Responsibilities:

  • Provide technical support and expertise in Genesys onboarding, configuration, call flows, and troubleshooting.
  • Collaborate with the Genesys team to develop and implement process improvements and best practices.
  • Develop and maintain documentation and training materials for Genesys solutions.
  • Work closely with the IT team to resolve IT-related issues outside of Genesys.
  • Participate in Genesys team meetings and provide minutes to share with the local IPT team.
  • Develop and maintain relationships with stakeholders to achieve common goals.
  • Stay up-to-date with the latest Genesys technologies and trends.

Requirements:

  • 3+ years of experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations.
  • Knowledge of Service Now ticketing system.
  • Experience in troubleshooting individual products as well as system integrations between products.
  • IPT knowledge - Cisco platform.

Preferred Qualifications:

  • Genesys certification.
  • Experience with the Genesys PureCloud platform.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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