Business Support Associate

4 weeks ago

Tempe, Arizona, United States Aerotek Full time

Job Summary:

The Business Support Associate is responsible for providing timely and value-adding customer service to our customers, including candidates, contract employees, clients, and internal partners. This is a customer-facing role that requires ongoing support of customer interactions, problem resolution, and maintaining general office operations via telephone, email, and in-person.

Key Responsibilities:

  • Support candidate onboarding process, including I-9 form review and completion, and validating I-9 documentation.
  • Manage contractor compliance with key E-Verify requirements.
  • Assist with contractor training and certification requirements.
  • Serve as contact for contractor questions and facilitate communication to the center through ACT and Cases to help resolve onboarding or payroll and invoicing issues.
  • Partner with the center through Cases to update contractor records for address updates, direct deposit changes, etc.
  • Manage the processing of live paychecks.
  • Manage contractor travel booking requests.
  • Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution.
  • Provide outstanding front office customer service (telephone and reception area).
  • Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.
  • Manage internal payroll process.
  • Asset distribution and collection for new internal hires and terminations.
  • Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions.
  • Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees.
  • Provide education and accountability to field office/VOP producers around important processes.
  • Serve as point of contact for real estate communications and property management.
  • Manage office purchasing (P-card reconciliation) and vendor management.
  • Order, maintain, and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory.

Competencies:

  • Ability to prioritize, organize, problem solve, and meet deadlines and goals.
  • Ability to communicate effectively and provide follow-up.
  • Capability of working in a team-oriented environment and deliver/receive honest feedback.
  • Thorough knowledge of business policies and human resource practices.
  • Excellent written/oral communication and interpersonal skills.
  • Strong decision-making ability.
  • Ability to build strong partnerships with all internal customers.
  • Integrity and ability to maintain confidentiality and personal credibility.
  • Ability to tackle complex issues and develop innovative, practical solutions.
  • Understanding of the Allegis organization and context, complexity, dynamics, key issues, and drivers.
  • Understanding how information impacts the operating company and how data will be used to support operating company decisions.
  • Action and detail-oriented; able to prioritize while handling multiple tasks.

Qualifications:

  • 1+ years' experience in a customer service-related position.
  • Associates degree or two years of applicable experience in customer service.

Personal Attributes:

  • Team player.
  • Tactful and diplomatic.
  • Self-starter/initiator.
  • Critical thinker.
  • Seeks growth and self-improvement.
  • Flexible.
  • Resilient/composed.
  • Self-aware.

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