Client Services Representative
1 month ago
About the Role:
We are seeking a highly organized and detail-oriented Client Services Representative to join our team at Adecco US, Inc. As a Client Services Representative, you will play a critical role in ensuring the smooth onboarding process for our clients and maintaining accurate client files.
Key Responsibilities:
- Manage onboarding pipelines and maintain a client base of 150+ case files.
- Develop, verify, and update Support Plans while coordinating with Case Managers and Support Circles.
- Ensure client satisfaction by addressing inquiries and documenting issues.
- Organize meetings, manage calendars, and perform general administrative tasks (filing, typing, correspondence).
- Maintain accurate filing systems, update CRM records, and manage documentation through Box.
- Conduct audits, address billing concerns, and ensure adherence to confidentiality and company policies.
- Respond promptly to emergencies and handle sensitive situations with professionalism.
Requirements:
- High school diploma or GED required (Bachelors degree or management experience preferred).
- Strong verbal and written communication skills, with the ability to manage multiple tasks and maintain attention to detail.
- Proficiency in virtual platforms like Zoom, Teams, Outlook, Word, Excel.
- Ability to handle confidential information and maintain composure during high-pressure situations.
- Excellent time management, multitasking, and problem-solving abilities.
Work Environment:
Standard 40-hour office workweek, with the company laptop remaining on-site.
Benefits:
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
Equal Opportunity Employer:
Adecco US, Inc. is an equal opportunity employer and welcomes applications from diverse candidates.
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