Strategic Account Executive

1 week ago

Lebanon, New Hampshire, United States UniFirst Full time

GENERAL OVERVIEW


The Key Account Manager (KAM) plays a vital role in enhancing the value of the organization by ensuring the retention and growth of UniFirst's uniform rental, direct sale, and various other products and services associated with our most significant key accounts. The primary objective of this role is to sustain a customer retention rate of 94% to 100%. The KAM is accountable for the current state of the account and holds full responsibility for all account-related metrics.

PRIMARY DUTIES & RESPONSIBILITIES

  • Establish and nurture relationships with key stakeholders and decision-makers at all levels within your accounts through proactive outreach and meetings both on-site and off-site.
  • Conduct regular visits and arrange biannual account evaluations (utilizing tools such as report cards to assess service performance).
  • Leverage internal and external resources to retain clients, boost rental revenue, provide additional product insights, and explore new revenue opportunities.
  • Update records with all relevant information on a daily basis.
  • Manage customer contract/PO status and ensure timely renewal of contracts/POs before expiration.
  • Collaborate closely with all UniFirst departments to ensure customer satisfaction exceeds expectations.
  • Generate leads for the Service and Sales teams as necessary.
  • Maintain strong interdepartmental relationships to ensure customer satisfaction, foster new business development, and enhance revenue and profits.


ADDITIONAL DUTIES & RESPONSIBILITIES

  • Prepare reports on business transactions and maintain expense accounts.
  • Communicate effectively with management regarding service and sales challenges, successes, and requirements for new business generation.
  • Participate in weekly meetings.
  • Stay informed on sales techniques, professional knowledge, and self-improvement to maximize career growth and advancement.
  • Assist the service team in customizing uniform programs and renewing clients upon contract expiration.
  • Remain updated on Company capabilities, product offerings, and changes related to sales and customer needs.

Qualifications

EDUCATION AND EXPERIENCE

  • College degree preferred.
  • 3 to 5+ years of proven sales and/or service experience.
  • Willingness to travel approximately 70% - 80% for client interactions.
  • Exceptional interpersonal, communication, and relationship-building skills.
  • Strong negotiation and contract management abilities.
  • Sound judgment and decision-making skills.
  • Proficient in problem-solving (solutions and execution).
  • Capable of order writing, proposals, and pricing strategies.

Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst is a leading player in the garment and uniform services industry, employing over 14,000 team members who serve 300,000 business customer locations across the U.S., Canada, and Europe.

The company has been recognized in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and featured on Forbes magazine's "Platinum 400 – Best Big Companies" list. As a company with an 80-year history focused on continuous growth, there has never been a better time to consider a career with us.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

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