**Hotel Operations Manager**

22 hours ago

Eagle Pass, Texas, United States Wyndham Hotels & Resorts Full time

**Job Summary**

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at La Quinta by Wyndham Eagle Pass. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring that we deliver exceptional guest experiences and achieve our revenue and profit goals.

**Key Responsibilities:**

  • Manage daily hotel operations to achieve planned goals for revenue and profit
  • Provide leadership, training, direction, and support to hotel employees
  • Maintain a high-quality product and ensure that our hotel meets the highest standards of cleanliness, comfort, and service
  • Develop and implement strategies to improve guest satisfaction, employee satisfaction, and product quality
  • Monitor and control operating expenses, labor costs, and utility expenses to maintain profit margins and achieve planned monthly IOC
  • Execute company policies and procedures for purchasing and ensure that all transactions are conducted in accordance with company standards
  • Train staff to successfully perform guest service procedures and handle upset guests
  • Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards
  • Receive satisfactory scores for Medallia (guest satisfaction survey) and take action to correct any deficiencies
  • Recruit, select, train, and manage employees to deliver guest services and quality products
  • Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of employees
  • Conduct wage surveys to provide input to annual budget and ensure that the hotel is offering competitive wages
  • Train and develop assigned potential management candidates and trainees in accordance with Human Resources programs and guidelines
  • Provide leadership by conducting business in a professional manner and in accordance with all company policies, including standards of conduct, business ethics, and conflicts of interest
  • Receive satisfactory scores for employee satisfaction surveys and take corrective action to correct any deficiencies; maintain an acceptable level of employee turnover

**Requirements:**

  • Bachelor's Degree in Hotel/Restaurant Management or Business (or equivalent experience)
  • 2-5 years of experience as a General Manager or other hotel management role
  • Excellent leadership, communication, and problem-solving skills
  • Ability to work independently and multi-task, prioritizing as appropriate
  • Good analytical skills and decision-making ability
  • Knowledge of a variety of computer software applications in word processing and spreadsheets (Word, Excel, PowerPoint, and Access)
  • Valid driver's license and personal vehicle
  • Ability to travel

**About Us:**

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

**Equal Employment Opportunity Employer:**

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.

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