Assistant Manager of Beverage Operations

1 week ago

Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time
Job Overview

Reports to: Beverage Manager


Position Summary:

The Assistant Manager of Beverage Operations is accountable for the effective management of the beverage division, overseeing inventory management, procurement, and the cleanliness and organization of bar areas and storage facilities. This role ensures that optimal stock levels are established and maintained across all beverage outlets and storerooms while guaranteeing the seamless execution of service operations in line with established standards.


Key Responsibilities:

  • Adhere to all relevant Tribal, Federal, and local regulations, as well as internal policies and procedures.
  • Uphold exceptional guest service standards by attentively addressing concerns and inquiries from guests and team members.
  • Ensure that all beverage offerings comply with established quality standards.
  • Maintain certification in Health Code Standards; instruct and enforce compliance among Beverage team members to uphold Public Health and Safety obligations.
  • Possess comprehensive knowledge of TABC laws and ensure all staff members are certified accordingly.
  • Provide appropriate service levels based on anticipated demand.
  • Collaborate with other Food & Beverage management to ensure adequate staffing and management coverage through strategic scheduling.
  • Complete daily financial reports and tools as required.
  • Coordinate with Finance and IT departments to ensure accurate revenue reporting.
  • Monitor team member cash discrepancies and ensure compliance with wage deduction policies.
  • Conduct overnight inventory assessments to maintain bar standards.
  • Implement and review beverage inventory and cost control measures.
  • Analyze beverage department financial statements and provide actionable recommendations.
  • Work alongside the Director of F&B and management team to guide purchasing agents in product procurement, ensuring timely delivery of necessary items.
  • Address guest complaints promptly to achieve full satisfaction and implement appropriate recovery strategies.
  • Foster a clean, safe, and welcoming environment for both team members and guests, promoting a positive workplace culture.
  • Ensure safe operation of all beverage equipment and report any mechanical issues for repair.
  • Generate and manage work orders as needed.
  • Maintain high standards of cleanliness and inventory organization.
  • Conduct thorough inspections of stored products to ensure quality and proper rotation.
  • Organize stock storage effectively, focusing on systematic inventory management.
  • Complete necessary paperwork, including invoice submissions and inventory records, in a timely manner.
  • Document daily beverage supply transactions to maintain accurate records.
  • Implement a perpetual inventory system to uphold assigned stock levels.
  • Develop strategies to enhance accountability within the department.
  • Assist with beverage transfers, orders, and special requests as required.
  • Ensure workspaces are kept clean and adequately supplied.
  • Support Beverage Inventory Clerks in updating inventory cost information.
  • Collaborate with management on vendor negotiations and pricing strategies.
  • Oversee temperature control at storage locations.
  • Receive and verify beverage deliveries and invoices to ensure quality and accurate billing.
  • Align departmental goals with casino objectives to achieve positive outcomes.
  • Lead and mentor Beverage Department staff through effective training and coaching, documenting progress as necessary.
  • Set clear performance expectations and provide operational support to team members.
  • Conduct timely and constructive evaluations for all Beverage staff and Supervisors.
  • Promote core values and exemplary guest service practices.
  • Safeguard confidential information entrusted to the position.
  • Complete all mandatory training sessions as assigned.
  • Monitor compliance with currency transaction reporting requirements and Anti-Money Laundering policies.
  • The responsibilities outlined above are not exhaustive but represent a general overview of the role's duties. Responsibilities may evolve based on organizational needs.
  • Perform additional duties as assigned.

Qualifications:

  • High School Diploma or GED required.
  • At least two years of operational experience in a restaurant, bar, or F&B department; experience in multiple venues is advantageous.
  • One year of supervisory experience in a high-volume environment.
  • Must obtain and maintain TABC certification.
  • Proficient in Microsoft Office applications.
  • Comprehensive understanding of beverage operations.
  • Demonstrated ability to navigate complex decision-making scenarios effectively.
  • Adept at analyzing and interpreting various data sources to meet objectives.
  • Strong verbal and written communication skills in English; proficiency in Spanish or other languages is a plus.

Additional Skills:

  • Ability to work independently with minimal oversight.
  • Capable of building effective relationships with management, vendors, and staff.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Skilled in managing multiple priorities and meeting deadlines.
  • Strong analytical, critical thinking, and guest service abilities.
  • Positive attitude with excellent organizational and leadership skills.
  • Mathematical proficiency for basic calculations.
  • Ability to identify problems, gather data, and draw informed conclusions.
  • Capacity to comprehend complex instructions and materials.
  • Ability to foster professional relationships across diverse backgrounds.
  • Demonstrated leadership and team-building skills with empathy and enthusiasm.
  • Commitment to confidentiality.
  • Adherence to established guest service protocols.

Physical Requirements:

  • Regularly required to stand, sit, walk, push, pull, and bend for extended periods.
  • Must maintain focus for prolonged periods.
  • Specific vision abilities include close, distance, peripheral vision, and depth perception.
  • Effective communication skills, both in person and via telecommunications.
  • Manual dexterity to operate various office equipment.
  • Ability to lift and/or move up to 50 lbs frequently.

Work Environment:

  • Typical office and casino floor settings.
  • Frequent walking and standing in environments with smoke and high public interaction.
  • Temperature-controlled areas with varying noise levels, including exposure to high noise levels.
  • Extended hours and irregular shifts may be necessary, including nights, weekends, and holidays.
  • Ability to perform under pressure and manage long hours in stressful conditions.
  • Potential exposure to challenging situations with difficult guests and staff.
  • Exposure to various lighting conditions, including fluorescent and strobe lights.
  • Travel may be required for essential job functions.

Employment Conditions:

  • Must obtain and maintain a KTTT Gaming Commission License, including passing a background check.
  • Authorization to work in the United States is required.
  • Must be at least 18 years old.
  • Reliable transportation is necessary for commuting.
  • Compliance with internal policies and gaming regulations is mandatory.

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