Beverage Operations Manager

5 days ago


Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time
Job Summary

We are seeking a highly skilled and experienced Beverage Operations Manager to join our team at Kickapoo Lucky Eagle Casino. As a key member of our Food and Beverage department, you will be responsible for overseeing the daily operations of our beverage service areas and team members.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and lead a team of beverage servers, bartenders, and bar backs to ensure excellent guest service and high-quality beverage offerings.
    • Conduct performance reviews, provide feedback, and coach team members to improve their skills and knowledge.
  • Operations and Management
    • Oversee the daily operations of our beverage service areas, including inventory management, ordering, and stocking.
    • Ensure compliance with all applicable laws, regulations, and company policies, including health and safety protocols.
    • Monitor and control expenses, including labor costs, inventory, and supplies.
  • Guest Service and Quality
    • Ensure that all guests receive exceptional service and have a positive experience in our beverage service areas.
    • Monitor and maintain high-quality beverage offerings, including drinks, food, and ambiance.
  • Communication and Collaboration
    • Communicate effectively with team members, management, and other departments to ensure seamless operations and excellent guest service.
    • Collaborate with other departments, including food service, marketing, and security, to promote cross-functional teamwork and achieve business objectives.
Requirements
  • Education and Experience
    • High school diploma or equivalent required; associate's or bachelor's degree in hospitality, business, or a related field preferred.
    • Minimum one year of experience in a similar role, preferably in a casino or hospitality environment.
  • Skills and Abilities
    • Strong leadership and supervisory skills, with the ability to motivate and coach team members.
    • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
    • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
    • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Certifications and Licenses
    • Texas Alcohol Beverage Commission certification (TABC) required.


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