Food and Beverage Operations Manager

2 weeks ago

Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time
Job Overview

Reports to: Director of Food and Beverage

Position Summary:

The Food and Beverage Operations Manager is accountable for the efficient daily management of the restaurant. This role encompasses key responsibilities such as staff development, service excellence, and extensive experience in restaurant oversight.

Key Responsibilities:

  • Ensure adherence to relevant Tribal, Federal, and other regulations, as well as Kickapoo Lucky Eagle policies.
  • Maintain exceptional guest service standards by actively addressing guest and team member inquiries and concerns.
  • Oversee daily operations, including training, planning, assigning tasks, interviewing, hiring, evaluating performance, rewarding, and addressing team member issues.
  • Support servers, dining room staff, culinary teams, and hosts in delivering outstanding dining experiences.
  • Manage team member scheduling, performance evaluations, PTO processing, and daily floor assignments.
  • Guarantee completion of all opening, closing, and operational tasks daily.
  • Act swiftly and independently to resolve operational or guest-related issues, ensuring a memorable dining experience.
  • Lead the restaurant service team through ongoing training in service techniques, wine presentation, and beverage menu education.
  • Identify and implement cost-saving strategies and profit-enhancing initiatives.
  • Assess service procedures, review standards, and proactively address challenges to improve efficiency and effectiveness.
  • Maintain appropriate inventory levels for wine and liquor by analyzing sales data and placing orders as needed.
  • Engage with guests on the floor to ensure their dining experience meets expectations.
  • Provide food, wine, and beverage recommendations to guests.
  • Communicate essential information to team members through regular departmental meetings and pre-shift briefings.
  • Deliver effective communication, guidance, support, and recognition of team performance.
  • Collaborate with the Director of Food and Beverage, Beverage Manager, Executive Chef, and Sous Chefs on menu enhancements.
  • Conduct weekly inspections of the dining room and kitchen to ensure cleanliness and operational efficiency.
  • Promote and exemplify KLECH core values and MAD skills.
  • Safeguard confidential information entrusted to the position.
  • Complete all required training as assigned.
  • Monitor compliance with Federal currency transaction reporting requirements and established Anti-Money Laundering policies.
  • The responsibilities outlined above are representative of the duties associated with this position and may evolve based on organizational needs.
  • Perform additional duties as assigned.

Minimum Qualifications:

  • High School diploma or GED required.
  • Bachelor's degree and/or a minimum of three years of prior Food and Beverage management experience in a fast-paced environment.
  • Experience in restaurant floor supervision and hiring practices is essential.
  • Alcohol awareness certification is required.
  • Strong communication skills in English, both written and verbal; proficiency in Spanish or other languages is a plus.

Additional Criteria:

Preference is given to qualified Kickapoo Traditional Tribe of Texas Members and qualified Native Americans.

Skills and Competencies:

  • Ability to work independently with minimal oversight.
  • Ability to foster effective relationships with management and staff.
  • Ability to thrive under pressure in a dynamic, fast-paced environment.
  • Ability to manage multiple priorities and meet deadlines.
  • Strong critical thinking, analytical, and guest service skills.
  • Positive attitude with strong organizational and leadership abilities.
  • Proficient in basic math skills.
  • Ability to analyze problems, gather data, and draw conclusions.
  • Ability to comprehend complex instructions and materials.
  • Ability to build professional relationships across diverse backgrounds.
  • Ability to demonstrate leadership and team-building skills with enthusiasm.
  • Ability to maintain confidentiality.
  • Ability to adhere to established guest service programs.

Physical Requirements:

  • Regularly required to stand, sit, walk, push, pull, and bend for extended periods.
  • Must be able to concentrate for prolonged periods.
  • Specific vision abilities required include close vision, distance vision, and depth perception.
  • Effective communication skills in person or via telecommunications are necessary.
  • Must possess manual dexterity to operate various equipment.
  • Frequently lift and/or move up to 30 lbs.

Work Environment:

  • Typical office setting and casino floor.
  • Frequent walking and standing in a public environment.
  • Temperature-controlled environment with varying noise levels.
  • Extended hours and irregular shifts may be necessary.
  • Must be able to perform under pressure and work long hours.
  • May encounter challenges with difficult guests and staff.
  • Exposure to various lighting conditions may occur.
  • Travel may be required to fulfill essential job functions.

Employment Conditions:

  • Must obtain and retain a KTTT Gaming Commission License, including a successful background check.
  • Must provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Reliable transportation is required for commuting.
  • Compliance with internal policies and gaming regulations is mandatory.

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