Healthcare Customer Service Specialist
2 weeks ago
ALL TRAINING IS DONE IN OUR TAMPA OFFICE
Must be able to come in office for training
About Us
Defy Medical is a concierge medical clinic that specializes in personalized preventative and restorative therapies, operating both in Tampa and through telehealth services nationwide.
Position Overview
We are seeking a dedicated Patient Services Representative to join our expanding team. The Patient Services Team is essential in the patient care continuum.
Through empathy, integrity, education, and support, a Patient Services Representative will assist our patients in their journey towards improved health and well-being.
Key Responsibilities
- Engage with clients, medical assistants, and nursing staff within the organization.
- Ensure client and employee confidentiality in compliance with HIPAA regulations.
- Clarify treatment procedures to patients and provide ongoing educational support.
- Manage a multi-line phone system, scheduling appointments and directing calls appropriately.
- Handle a high volume of incoming calls and respond to voicemails promptly.
- Maintain daily email correspondence with patients, vendors, and colleagues.
- Organize and keep workspaces, supplies, and equipment orderly.
Customer Service Excellence
Utilize problem-solving skills to address client concerns and follow up to ensure satisfaction.
Qualifications
- Minimum of 1 year experience in healthcare preferred.
- High School Diploma required (Associate's degree in healthcare preferred).
- Strong active listening and problem-solving abilities to deliver exceptional customer service.
- Excellent interpersonal skills and the ability to collaborate with individuals at all levels.
- Proficient written and verbal communication skills, including phone and email etiquette.
- Aptitude for learning and utilizing various computer programs effectively.
- Ability to prioritize tasks and manage multiple responsibilities.
Work Schedule
Monday-Friday 12:15pm-9:00pm
Compensation
$16/hour
Benefits
- PTO
- Paid Holidays
- Medical Insurance
- Dental Coverage
- Employee Discounts on services
*Benefits are subject to change at any time
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