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Healthcare Customer Service Specialist
2 months ago
ALL TRAINING IS CONDUCTED IN OUR TAMPA OFFICE
Attendance in-office for training is required.
About Us
Defy Medical is a premier concierge medical clinic located in Tampa, providing remote telehealth services across the nation.
Our mission at Defy is to enhance the well-being of our patients while ensuring the highest standard of care throughout their journey.
Position Overview
Defy Medical is seeking a Patient Services Representative to join our expanding team. The Patient Services Team is crucial in executing the patient care strategy.
With qualities such as patience, integrity, education, and empathy, a Patient Services Representative will assist our patients in improving their health and overall quality of life.
Key Responsibilities
- Engage with clients, medical assistants, and nursing staff within the organization.
- Uphold client and employee confidentiality in compliance with HIPAA regulations.
- Clarify treatment procedures to patients and provide follow-up education.
- Manage a multi-line phone system, scheduling appointments or directing calls appropriately.
- Handle a high volume of incoming calls.
- Review voicemails and return customer inquiries.
- Maintain daily email communication with patients, vendors, and colleagues.
- Organize and ensure cleanliness of workspaces, supplies, and equipment.
- Deliver exceptional customer service and apply problem-solving skills to address client concerns, ensuring follow-up for satisfaction.
- Duties and responsibilities may evolve at any time with or without notice.
- Must be able to train in the Tampa Office.
Qualifications
- Minimum of 1 year experience in healthcare preferred.
- High School Diploma required (Associate's degree in healthcare preferred).
- Strong active listening and problem-solving skills to provide outstanding customer service.
- Excellent interpersonal skills and the ability to collaborate with individuals at all levels.
- Proficient written and verbal communication skills, including phone and email etiquette.
- Ability to quickly learn and utilize various computer programs.
- Capacity to prioritize tasks and manage multiple responsibilities.
Work Schedule
- Monday to Friday, 12:15 PM - 9:00 PM
Compensation
- $16/hour
Benefits
PTO
Paid Holidays
Medical Insurance
Dental Coverage
Employee Discounts on services
*Benefits are subject to change at any time.
