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Lead Customer Service Specialist
2 months ago
Lead Customer Service Specialist
Location: Tampa, FL, US
COVID-19 Vaccination Policy
Stryker is committed to collaborating with our clients to enhance healthcare outcomes. As a federal contractor, we prioritize the health and safety of our workforce and those we serve. Therefore, we encourage all current and prospective employees in the US to be fully vaccinated against COVID-19. Depending on the essential functions of specific roles or applicable regulations, vaccination may be required now or in the future. Please refer to our official page for the latest vaccination and accommodation requirements.
We take pride in being recognized as one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Discover more about our award-winning organization by visiting our website.
Our comprehensive benefits package includes bonuses, commissions, healthcare, insurance options, retirement plans, stock-based programs, paid time off, family and parental leave, tuition reimbursement, wellness initiatives, on-site fitness facilities, cafeteria services, discount purchase programs, and various service and performance awards, along with numerous social and recreational activities.
Key Responsibilities
- Manage intricate orders for surgical implants, ensuring all daily deadlines are consistently met.
- Offer telephonic support for inquiries from sales representatives and healthcare professionals.
- Provide constructive feedback and suggestions to enhance service levels, internal processes, and customer support methodologies.
- Maintain a positive, collaborative, and proactive attitude within the business environment.
- Extend support beyond standard hours as necessary, based on call volume and workload demands.
- Assist the Sales Department by addressing inquiries received via telephone, email, and fax, and conduct necessary research with sales teams.
- Document customer interactions and transactions meticulously, noting details of inquiries, complaints, and actions taken.
- Determine service charges, collaborate with Corporate Accounts Receivable for payment collections, and arrange billing as needed.
- Compile product or service reports by gathering and analyzing customer data.
- Implement procedures to ensure accurate inventory records in the ERP system through proper billing and replenishment practices.
Qualifications
- High School diploma or equivalent is required; an Associate's Degree or relevant work experience is preferred.
- Valid driver's license and a clean driving record are necessary.
- A minimum of 2 years of experience in order processing, data entry, account management, or a related field is required.
- Proficient computer skills are essential (e.g., ERP systems, Outlook, Access, Excel, and Word).
- Familiarity with the medical implant industry and hospital customer base is preferred.
Ensure that referrals are submitted prior to applying for this position. Learn more about our employee referral program on our website.
About Stryker
Stryker is a leading medical technology company dedicated to improving healthcare outcomes in collaboration with our clients. We provide innovative products and services across Orthopaedics, Medical and Surgical, and Neurotechnology and Spine sectors that enhance patient and hospital outcomes.
We are honored to be recognized as one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Discover more about our award-winning organization by visiting our website.
