Customer Support Specialists in Healthcare

1 week ago

Tampa, Florida, United States KG Call Center Full time
Job Overview

Healthcare Customer Service Representatives for a Dynamic Call Center


We are seeking Healthcare Customer Service Representatives (CSRs) to support our busy call center operations. Our CSRs play a crucial role in helping individuals navigate intricate healthcare options, providing them with essential information to make informed choices for themselves and their families.

About KG Call Center: We are a government contracting organization operating a high-volume call center. We value motivated and enthusiastic CSRs, fostering a positive work environment that encourages and rewards our team members. Opportunities for advancement are abundant, as we promote from within.

This CSR position is perfect for recent graduates, students balancing studies with work, career changers, military families, and retirees looking to enhance their income. The skills you develop in our call center will not only boost your professional capabilities but also enhance your resume.

Key Responsibilities:

  • Respond to incoming calls and assist customers with inquiries regarding Marketplace insurance, utilizing standard technology such as telephones and web browsers.
  • Utilize pre-scripted responses to deliver general and claims-specific information accurately.
  • Adhere to established policies and procedures, including completing timesheets and maintaining privacy standards.
  • Guide callers through online applications and ensure electronic submissions to plan providers.
  • Maintain accurate call logs by documenting interactions and confirming scripts used.
  • Escalate calls to higher levels of support when necessary.

Qualifications:

  • High School diploma or equivalent is mandatory.
  • A minimum of six months of experience in customer service, telemarketing, or a related field is required.
  • Ability to pass customer service assessments is essential.
  • Typing speed of at least 20 words per minute is necessary.
  • Must be able to sit for extended periods.
  • Proficiency in using a PC and familiarity with the Windows operating system is required.
  • Excellent time management skills and adherence to schedules are crucial.
  • Ability to follow standard operating procedures and select appropriate scripts for various calls is expected.
  • Demonstrated interpersonal skills and the ability to manage multiple tasks effectively are required.
  • A proven track record of teamwork is essential.

Work Environment:

  • This position is onsite at our call center.
  • Remote work options are not available for this role.

Work Schedule:

  • The call center operates from early morning to late evening, with shifts assigned within this timeframe.
  • Mandatory workdays may include weekends and holidays during peak periods, with overtime compensation for applicable hours.

We offer a competitive compensation and benefits package, including comprehensive medical coverage and a 401(k) matching program.


KG Call Center is an Equal Employment Opportunity Employer.

We are committed to building a diverse workforce and making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected status.

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