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Healthcare Customer Service Representative
2 months ago
We are seeking highly motivated and enthusiastic individuals to fill the role of Healthcare Customer Service Representative at KG Call Center in Tampa, FL.
About the Role- Assist thousands of Americans in navigating complex healthcare plans by providing accurate and timely information.
- Work in a fast-paced environment, answering calls and resolving customer inquiries in a professional and courteous manner.
- Utilize standard technology to provide excellent customer service.
- Follow established policies and procedures to ensure accurate and efficient resolution of customer inquiries.
- Answer calls and assist customers seeking information about healthcare plans.
- Choose the appropriate pre-scripted responses to provide basic general and claims-specific information.
- Follow established and documented policies and standard operating procedures.
- Assist callers in completing online applications and submitting them electronically for processing.
- Complete basic call logs related to phone inquiries.
- Refer calls as required to secondary levels of support.
- High School diploma or equivalent required.
- Minimum six months of customer service/secretarial/telemarketing experience required.
- Must be able to pass customer service assessments.
- Must be able to type a minimum of 20 WPM.
- Must be able to sit for extended periods.
- Experience working with a PC and the Windows operating system required.
- Must have excellent time management skills and the ability to adhere to an established schedule.
- Must have the ability to follow standard operating procedures and follow established call scripts.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- A proven ability to work as a member of a team required.
- A quality compensation and benefits package, including employee-only medical coverage at no cost.
- A 401(k) company match program.
- A positive and supportive work environment.
- Opportunities for internal advancement and professional growth.
KG Call Center is a government contracting company committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
