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Customer Service Specialist
2 months ago
We are seeking a highly motivated and results-driven Residential Sales Specialist to join our team at Terminix. As a key member of our sales team, you will be responsible for selling our residential pest management services and products to new and existing customers, while maintaining a customer-focused service to grow the business.
Key Responsibilities- Needs Analysis: Assess customers' needs by performing a needs analysis based on customer concerns using expert knowledge of our products and services.
- Pest Control Solutions: Sell pest control solutions for residential customers based on assessment findings.
- Collaboration: Collaborate with our customer service center, Inside Sales department, and technicians for increased opportunities.
- Proposal Development: Develop proposals for customers to resolve existing pest issues while also proposing additional enhancements to pest household services.
- Customer Engagement: Provide expert knowledge to new service installations to ensure the job is completed satisfactorily.
- Sales Performance: Complete daily activities and sales performance using our sales CRM.
- Education: High school diploma or equivalent.
- Experience: 1 or more years of sales or pest technician experience.
- Certifications: Pest Industry certifications a plus.
- Communication Skills: Effective verbal communicator, with particular emphasis on customer-facing conversations and presentation with additional follow-ups.
- Travel: Travel up to 100% of time within assigned territory(s).
- Background Check: Must pass pre-employment background screen.
- Competitive Pay: Competitive pay and performance incentives.
- Professional Growth: Multiple avenues to grow your career, training and development programs available, and tuition reimbursement benefits.
- Health and Wellness: Health benefits including medical, dental, vision, disability, and life insurance, plus much more.
- Savings and Retirement: 401(k) retirement plan with company-matching contributions.
- Work-Life Balance: Vacation days, sick days, company-paid holidays, and floating holidays.
A career with Terminix can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within.
