Account Manager

6 days ago


Toledo, Ohio, United States City Wide Facility Solutions Full time
Job Description

City Wide Facility Solutions is seeking a highly motivated and results-driven Account Manager to join our team. As an Account Manager, you will be responsible for cultivating and expanding client relationships, ensuring high retention rates, and exploring opportunities for service diversification and expansion.

Key Responsibilities:

  • Cultivate and expand client relationships to ensure high retention rates and explore opportunities for service diversification and expansion.
  • Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships, including hiring, negotiation, and performance assessments.
  • Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
  • Utilize City Wide's CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.

Requirements:

  • 3-5 years of experience in sales and management, specifically in building maintenance, facility management, or a related field.
  • High School diploma is required; bachelor's degree is highly desirable.
  • Attention to detail is a must, with a strong commitment to follow-through on all tasks.
  • Positive and outgoing personality, with a talent for building relationships.
  • Strong verbal and written communication skills.
  • Proficient in Microsoft Office and familiar with CRM databases.
  • Must have reliable transportation.

Benefits:

  • Life Insurance
  • Health Insurance
  • 401k Matching
  • Dental and Vision options
  • Paid Vacation Accrual
  • Phone allowance
  • Car allowance
  • Additional Ancillary Benefit Options

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