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Guest Service Representative

2 months ago

Minneapolis, Minnesota, United States Wischermann Partners Full time

About the Role:

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Wischermann Partners. As a Guest Service Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all visitors.

Key Responsibilities:

  • Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Register and check out guests promptly and efficiently, maintaining a professional posture at all times.
  • Perform all guest accounting functions according to established hotel operating procedures, ensuring all guest and house accounts are complete and accurate.
  • Follow all established credit procedures for payment by credit card and cash paying guests, ensuring all guests establish credit upon check-in and monitor guest accounts.
  • Demonstrate a working knowledge of all service and facilities of the hotel and immediate community, effectively assisting hotel guests.
  • Maintain a clean and neat work area at all times, receiving and processing reservations accurately and effectively according to procedure.
  • Review all reservations and assign rooms based on availability, special requests, and hotel promotions, ensuring guest satisfaction and maximizing room revenues.
  • Review front office communications log each shift, assisting and serving all guests and team members in a sincere and courteous manner.

Requirements:

  • You are engaging, social, and enjoy making everyone feel welcome and taken care of.
  • You are passionate to serve others, detail-oriented, and able to anticipate the needs of our guests.
  • You can maneuver through active and busy shifts with ease and a smile.

About Us:

Courtyard by Marriott Minneapolis Downtown is a friendly hotel with an amazing location, walking distance to public transit, the US Bank Stadium, and many great restaurants. We are here for our guests and are happy to do whatever it takes to make their hotel stay or dining experience a memorable one.