Guest Services Ambassador

4 weeks ago


Minneapolis, Minnesota, United States City Of Minneapolis-Human Resources Full time
Job Title: Guest Services Ambassador

We are seeking a highly skilled Guest Services Ambassador to join our team at the Minneapolis Convention Center. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, clients, and visitors.

Job Summary:

The Guest Services Ambassador will serve as a point of contact for clients, guests, and visitors, providing information, directions, and assistance for activities held at the Convention Center and the City of Minneapolis. This role requires excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide exceptional customer service to guests, clients, and visitors
  • Direct and assist guests with directions and event information
  • Set up and operate coat/luggage check services
  • Lift or move luggage up to 50 pounds
  • Serve as Manager on Duty, liaising between clients and Convention Center departments
  • Assist guests in the MCC Parking ramp and direct traffic as needed
Requirements:
  • High School Diploma or Equivalent
  • One (1) year experience working in hospitality, retail, or multi-purpose facilities
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Physical ability to stand and walk for extended periods
What We Offer:

The City of Minneapolis offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal employment opportunity employer and welcome applications from diverse candidates.



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