Guest Services Representative

3 days ago


Minneapolis, Minnesota, United States City of Edina, MN Full time
Job Summary

The City of Edina, MN is seeking a Guest Services I to provide exceptional customer service to patrons at Braemar Field. This part-time position is responsible for greeting guests, accepting payments, and ensuring a welcoming environment.

Key Responsibilities
  • Greet guests in a friendly and courteous manner.
  • Provide customer service over the phone.
  • Accept payment for daily use passes and concessions.
  • Advise customers on facility availability and procedures.
  • Check guests in for reserved time and direct them to the appropriate facility.
  • Perform routine maintenance and cleaning work as necessary.
  • Ensure all rules are being followed by guests.
  • Keep the lobby areas clean at all times.
  • Perform semi-skilled custodial work, including sweeping, mopping, and maintaining supplies in restrooms.
  • Remove snow from the front entry-way sidewalk.
  • Adhere to and promote safety rules and regulations.
  • Alert public safety personnel in the event of an emergency and provide basic first aid assistance.
  • Monitor building equipment and alert personnel in the event of a system failure.
  • Work cooperatively with other departments.

Requirements

Previous customer service and/or custodial experience is preferred. This is a part-time position that will work up to hours per week, ideally from late October 2024 when the Field/Dome is in operation.

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