Customer Service Representative

3 days ago


Minneapolis, Minnesota, United States Planet Fitness - PF Baseline Fitness Full time
Job Title: Customer Service Representative

At Planet Fitness - PF Baseline Fitness, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

Job Summary

The Customer Service Representative will be responsible for providing exceptional customer service to our members, prospective members, and guests. This includes greeting members, answering phones, checking members into the system, and facilitating updates to member accounts.

Key Responsibilities
  • Greet members and guests, providing a positive and welcoming experience.
  • Answer phones in a friendly and professional manner, assisting callers with a variety of questions.
  • Check members into the system, ensuring accurate and efficient processing.
  • Facilitate updates to member accounts, resolving any issues or concerns.
  • Assist in maintaining the neatness and cleanliness of the club, ensuring a safe and healthy environment for members.
  • Open shift for the business day, ensuring a smooth transition for the team.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work 1st shift (openings).
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Benefits
  • Employee Recognition Program.
  • Advancement Opportunities.

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness



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