Guest Services Representative

4 weeks ago


Minneapolis, Minnesota, United States Armory Full time

Job Summary:

We are seeking a highly skilled Guest Services Representative to join our team at the Armory. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their experience is safe, clean, and enjoyable.

Responsibilities:

  • Greet guests and scan tickets upon entry to the venue
  • Answer guest questions and assist with locating seats
  • Examine tickets for entry to various tiers of the venue
  • Assist with keeping the venue safe, clean, and presentable
  • Resolve guest complaints or problems
  • Guide guests to exits or provide other instructions in case of emergency
  • May assist in verifying staff credentials to restricted areas
  • Assist patrons by giving directions to places inside or outside the venue
  • Ensure guests are safely enjoying the show
  • Communicate with other venue staff or managers about guest needs

Requirements:

  • High School Diploma or equivalent preferred
  • At least 1+ year in a guest service role preferred
  • Excellent verbal and interpersonal communication skills
  • Ability to work in a fast-paced environment

Schedule:

Evening shift, holidays, Monday to Friday, on call, weekend availability

Location:

One location



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