Intake Coordinator

2 weeks ago


GondrecourtleChâteau, Grand Est, United States St Croix Hospice Full time
Job Summary

We are seeking a highly skilled Intake Coordinator to join our team at St. Croix Hospice. As a key member of our healthcare operations team, you will be responsible for ensuring seamless patient intake processes, maintaining positive relationships with customers and referral sources, and managing insurance verification and authorization processes.

Key Responsibilities
  • Verify client funding sources and work with providers and funding sources to obtain authorizations for service.
  • Collect accurate information for billing and ensure compliance with state, federal, and CHAP referral/intake regulatory requirements.
  • Establish and maintain positive working relationships with current and potential referral sources.
  • Coordinate patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
  • Monitor community and customer perceptions of St. Croix Hospice as a high-quality provider of services.
  • Ensure maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.
  • Maintain comprehensive working knowledge of St. Croix Hospice contractual relationships and ensure patients are admitted according to contract provisions.
  • Participate in quality assessment performance improvement teams and activities.
Requirements
  • High School Diploma or Equivalent; Associate Degree in Business, Office Administration preferred.
  • Two (1) + years of experience in a healthcare setting, billing, and familiar with medical terminology; insurance knowledge and previous admission experience preferred.
  • Strong communication skills, verbal and written.
  • Working knowledge of office equipment, including fax, printer, photocopier, and voice mail.
  • Strong computer skills with knowledge of Microsoft Word and Excel.
  • Ability to deal tactfully with customers and the community.
What We Offer
  • Two medical plan choices.
  • Dental, vision, and life insurance benefits.
  • Tuition reimbursement.
  • Customized Mental Health Support Program.
  • Employee Assistance Program.
  • Paid time off and paid holidays.
  • 401k Retirement Plan with up to 4% employer matching.
  • Flexible Spending Account (FSA).
  • Company-paid Basic Life Insurance, AD&D, Short Term, and Long-Term Disability.

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