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Youth Services Intake Coordinator

2 months ago

GondrecourtleChâteau, Grand Est, United States FACE TO FACE HEALTH & COUNSELING SERVICES, INC Full time

ORGANIZATION OVERVIEW:


Face to Face Health and Counseling is a non-profit organization committed to promoting economic and health equity for young individuals aged 11–24.

Our approach encompasses a wide range of services, including housing, mental health support, medical care, youth justice, education, employment, and community outreach.

We prioritize a strengths-based and trauma-informed methodology, focusing on the needs of young people affected by systemic racism and various forms of oppression.

Established in 1972, Face to Face serves over 3,000 youth each year.

JOB SUMMARY:


The Youth Services Intake Coordinator is tasked with performing intake assessments at SafeZone, our day shelter for youth facing homelessness.

This role involves engaging with new youth, gathering essential information, evaluating their immediate needs, and linking them to available on-site and community resources.

Additionally, this position acts as the primary Coordinator for youth assessments in Ramsey County. The Coordinated Entry System serves as a gateway to specialized housing for youth experiencing homelessness.

This role will engage with youth who are currently residing in shelters, outdoors, in unsuitable living conditions, or escaping domestic violence to complete a Coordinated Entry Assessment.

This assessment determines youth placement on a prioritization list for housing programs based on their unique histories and needs.

This position requires a commitment of 37.5 hours per week.

RESPONSIBILITIES:
Conduct intakes with youth entering SafeZone, ensuring accurate and timely data entry into our youth database (Apricot);

Connect new youth to available services and supports at Face to Face, particularly addressing immediate needs;

Facilitate Coordinated Entry assessments with youth experiencing homelessness, both by appointment and on a walk-in basis;

Accurately input assessments into HMIS (statewide database) in a timely manner;

Assist with daily operational tasks at SafeZone as required;

Train new staff on intake procedures and Coordinated Entry assessments;

Stay informed on updates to CEYS and HMIS requirements, communicating changes to the team as necessary;

Collaborate with county-wide Coordinated Entry partners to monitor the status of youth on the priority list as needed;

Build and maintain relationships with youth-serving programs both internally and externally;

Deliver exceptional customer service during intakes and CEYS assessments, employing a harm reduction and trauma-informed approach;

Provide all services in accordance with evidence-based principles aimed at assisting youth in overcoming homelessness;

Engage with youth in a respectful and meaningful manner;

Respond to crises and de-escalate situations calmly and professionally;

Work collaboratively with other staff, fostering a team-oriented environment; and,

Perform additional duties as assigned.



QUALIFICATIONS:

A high school diploma or equivalent is required;

A Bachelor’s degree in social services or related field is preferred; extensive experience may be considered in lieu of a degree;

A minimum of 2 years of experience working with homeless or under-resourced youth;

Ability to work independently while exercising sound judgment in involving others when necessary;

Experience with positive youth development and harm reduction methodologies;

Strong interpersonal and communication skills;

High reliability and integrity;

A positive attitude and a commitment to meeting youth needs;

Effective crisis management skills and the ability to handle stressful situations well;

Knowledge of homelessness and its impact on youth;

Demonstrated ability to communicate effectively with individuals from diverse ethnic, economic, racial, and cultural backgrounds;

Strong time management skills and the ability to prioritize tasks; and,

Attention to detail and proficiency in quick and accurate data entry.


Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

At Face to Face, we are dedicated to fostering a diverse, inclusive, and authentic workplace. If you are enthusiastic about this role but your experience does not align perfectly with every qualification, we encourage you to apply anyway.

You may be just the right candidate for this or other positions.

LOCATION:
This role requires the employee to be onsite.

PHYSICAL DEMANDS AND WORKING CONDITIONS:
Ability to perform the duties outlined in the job description

Ability to perform duties typical of an office environment

Appropriate accommodations for physical demands will be made for individuals with disabilities.

PAY & BENEFITS:
The compensation for this position is $22.50 per hour, based on qualifications.

Face to Face also provides benefits, including health, dental, short-term disability, long-term disability, life insurance, a 403b account, as well as generous PTO and paid holidays.

Face to Face is an Affirmative Action/Equal Opportunity Employer. Diverse groups, including persons of color, individuals with disabilities, and the LGBTQ community are encouraged to apply. Former clients are also encouraged to apply.

If interested, please visit http:
//face2face.prismhr- to apply.

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