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Youth Services Intake Coordinator

2 months ago

GondrecourtleChâteau, Grand Est, United States FACE TO FACE HEALTH & COUNSELING SERVICES, INC Full time
ORGANIZATION OVERVIEW:

Face to Face Health and Counseling is a dedicated non-profit organization focused on promoting economic and health equity for youth. Our comprehensive services encompass housing, mental health, medical care, youth justice, education, employment, and community support. We employ a strengths-based and trauma-informed methodology, prioritizing the needs of young individuals affected by systemic racism and other forms of marginalization. Established in 1972, we serve over 3,000 youth each year.

JOB SUMMARY:

The Youth Services Intake Coordinator is tasked with performing intakes at SafeZone, our day shelter designed for youth facing homelessness. This role involves engaging with new youth, gathering essential information, evaluating their immediate requirements, and linking them to both on-site and community resources.

Additionally, this position acts as the primary assessor for the Coordinated Entry System for youth in Ramsey County. This system serves as a gateway to specialized housing solutions for homeless youth. The coordinator will assist youth residing in shelters, outdoors, in unsuitable living conditions, or escaping domestic violence by conducting Coordinated Entry Assessments. These assessments prioritize youth for housing programs based on their unique histories and needs.

This role encompasses 37.5 hours of work per week.

RESPONSIBILITIES:
  • Conduct intakes with youth entering SafeZone, ensuring accurate and prompt data entry into our youth database (Apricot);
  • Connect new youth to available services and support at Face to Face, particularly for immediate needs;
  • Perform Coordinated Entry assessments with youth experiencing homelessness, accommodating both appointments and walk-ins;
  • Accurately enter assessments into HMIS (statewide database) in a timely manner;
  • Assist with daily operations at SafeZone as required;
  • Train new staff on intake procedures and Coordinated Entry assessments;
  • Stay informed on updates to CEYS and HMIS requirements, communicating changes to the team as necessary;
  • Collaborate with county-wide Coordinated Entry partners to monitor the status of youth on the priority list;
  • Build and maintain relationships with youth-serving programs both internally and externally;
  • Deliver exceptional customer service during intakes and assessments, employing a harm reduction and trauma-informed approach;
  • Provide services in alignment with evidence-based practices for assisting youth in overcoming homelessness;
  • Engage with youth respectfully and meaningfully;
  • Manage crises and de-escalate situations calmly and professionally;
  • Work collaboratively with other staff, fostering a team-oriented environment; and,
  • Perform additional duties as assigned.
QUALIFICATIONS:
  • High School diploma or equivalent required;
  • B.A. in social services or related field preferred; significant experience may substitute for formal education;
  • At least 2 years of experience working with homeless or under-resourced youth;
  • Ability to work independently, exercising sound judgment when necessary;
  • Experience with positive youth development and harm reduction strategies;
  • Strong interpersonal and communication skills;
  • High reliability and integrity;
  • Positive attitude and commitment to meeting youth needs;
  • Effective crisis management skills and ability to handle stressful situations;
  • Understanding of homelessness and its effects on youth;
  • Proven ability to communicate effectively with individuals from diverse backgrounds;
  • Strong time management skills and ability to prioritize tasks; and,
  • Attention to detail and proficiency in quick and accurate data entry.
We recognize that not all candidates will meet every requirement. At Face to Face, we are committed to fostering a diverse and inclusive workplace. If you are enthusiastic about this role but your experience does not align perfectly with every qualification, we encourage you to apply. You may be the ideal candidate for this or other positions.

LOCATION:

This role requires the employee to be onsite.

PHYSICAL DEMANDS AND WORKING CONDITIONS:
  • Ability to fulfill the duties outlined in the job description;
  • Ability to perform responsibilities typical of an office environment.
Accommodations for physical demands will be provided for individuals with disabilities.

PAY & BENEFITS:

The pay for this position is $22.50 per hour, commensurate with qualifications. Face to Face offers a comprehensive benefits package, including health, dental, short-term and long-term disability, life insurance, a 403b retirement plan, as well as generous paid time off and holidays.

Face to Face is an Affirmative Action/Equal Opportunity Employer. We encourage diverse candidates, including people of color, individuals with disabilities, and members of the LGBTQ community to apply. Former clients are also encouraged to apply.