Healthcare Support Specialist
2 weeks ago
At DNA Comprehensive Therapy Services, we pride ourselves on being a premier provider of mental health and behavioral services. Our commitment is to deliver exceptional care to our clients while fostering a nurturing environment for our employees to thrive both personally and professionally.
We are on the lookout for dedicated individuals to join our mission of enhancing the well-being of our community.
As a Healthcare Support Specialist, you will be integral in ensuring seamless operations within our healthcare facilities. Your role will involve a variety of administrative and clinical tasks aimed at creating a welcoming atmosphere for patients and ensuring clarity in communication regarding their care.
Key Responsibilities:
- Assist healthcare professionals, including psychiatrists and advanced practice registered nurses, in delivering quality care.
- Accurately complete all necessary documentation in a timely manner.
- Enhance clinic efficiency through effective task management.
- Collaborate with colleagues to ensure a positive experience for all patients.
- Adhere to directives from healthcare providers and management.
- Maintain accurate medication histories during patient assessments.
- Support medical evaluations, documentation, and patient care activities.
- Manage and safeguard patient records and sensitive information.
- Respond promptly to patient inquiries and communications.
- Process medication orders and refill requests efficiently.
- Educate patients regarding their prescriptions and medication protocols.
- Provide guidance on after-hours support for patient concerns.
Qualifications:
- High School Diploma or Equivalent.
- A minimum of one year of experience in a healthcare setting, preferably in medical support roles.
Preferred Certifications:
- Medical Assisting certification is highly desirable.
Essential Skills:
- Excellent verbal and written communication skills.
- Strong attention to detail, problem-solving abilities, and customer service orientation.
- Positive interpersonal skills suitable for diverse environments.
- Familiarity with medical terminology.
Technical Proficiency:
- Experience with Electronic Health Records systems.
- Understanding of CPT and ICD-10 coding practices.
- Knowledge of medication administration procedures.
This position offers competitive compensation along with a comprehensive benefits package, including medical, dental, vision, life insurance, and generous paid time off. We also emphasize career growth within a supportive team atmosphere that values continuous improvement and accountability in delivering high-quality services.
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