Healthcare Reception Specialist
2 weeks ago
About Bliss Dermatology: A privately owned dermatological practice located in Southwest Florida, Bliss Dermatology provides a unique working atmosphere that is free from corporate constraints. Established by Dr. Michelle Pennie, a highly qualified Mohs surgeon with extensive experience, our team values strong relationships with both colleagues and patients.
Our Services: We deliver a comprehensive array of medical and surgical dermatology, along with cosmetic, laser, and aesthetic treatments tailored to meet the diverse skin care needs of our patients. We invite you to join our dedicated team to enhance the patient experience.
Key Responsibilities:- Manage incoming calls to arrange appointments, address inquiries, and assess patient concerns.
- Initiate outbound calls to patients as instructed by management.
- Welcome patients upon their arrival for appointments.
- Register new patients and update existing patient information, ensuring all necessary documentation is collected and payments are processed accurately.
- Maintain a courteous and professional phone demeanor while directing calls appropriately.
- Facilitate patient flow by alerting clinical staff of arrivals, managing delays, and communicating effectively with both patients and staff.
- Conduct daily chart reviews to confirm that all patient appointments have the required demographic, identification, insurance, authorization, and billing details.
- Assist in coordinating patient appointments within the practice and with external referrals.
- Contact external referral sources for necessary records when applicable.
- Ensure office supplies are adequately stocked by anticipating needs and monitoring equipment.
- Stay informed about new products and maintain an accurate inventory.
- Provide exceptional customer service to ensure a positive experience for each patient.
- Verify patient health benefits with authorized healthcare providers.
- Manage the sending and receiving of medical records and referrals for patient care.
- Keep the reception area tidy and organized.
- Collaborate with team members to achieve daily operational goals.
- Perform other duties as assigned.
This position is situated in a healthcare setting, requiring regular movement throughout the practice and interaction with patients who may have various health conditions.
Physical Requirements:The role necessitates the ability to sit for extended periods. Physical tasks may include lifting, reaching, bending, walking, and effective communication.
Position Type:This is a full-time role with core business hours from Monday to Friday.
Qualifications:- High School diploma or equivalent.
- Strong background in customer service.
- 1 to 2 years of experience in medical reception is preferred.
Equal Opportunity Employer: We are committed to providing equal employment opportunities to all individuals.
Benefits:
- Competitive compensation.
- 401(k) plan.
- Life insurance coverage.
- Generous paid time off.
- Medical, dental, and vision insurance.
- Employee discounts on services and products.
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