IT Support Specialist

2 weeks ago


Los Angeles, California, United States NTT DATA Full time

Req ID:284998

NTT DATA Services is dedicated to hiring exceptional, innovative, and passionate individuals who seek growth within a collaborative and forward-thinking organization.

We are currently seeking a Desktop Support Technician to provide essential support services for our strategic clients.

The Desktop Support Technician will be tasked with delivering a variety of managed client services. Key responsibilities include:

  • Deployment of Windows 11 systems
  • Management of Active Directory for computer systems
  • Imaging processes utilizing SCCM
  • Troubleshooting issues potentially arising from firewall, proxy, or antivirus software
  • Exemplary customer service skills
  • Collaboration with vendors to troubleshoot and resolve issues with vendor-supported applications
  • Support for thin clients, mobile devices, desktops, and laptops
  • Configuration of local device settings for Citrix/Epic applications
  • Timely response to support tickets and comprehensive documentation of resolutions
  • Participation in weekly team meetings
  • Completion of mandatory training and development programs
  • Efficient closure of support tickets in coordination with fellow technicians
  • Providing deskside support in a large healthcare environment, requiring significant mobility

Basic Qualifications

  • Minimum of 2 years of experience in desktop or technical support

Additional Skills

  • A+ Certification
  • Proven background in customer service
  • Strong knowledge of Windows Operating Systems
  • Ability to understand and follow verbal and written technical instructions
  • Effective verbal and written communication skills
  • Physical capability to lift and move technology hardware
  • Excellent interpersonal skills with a collaborative approach
  • Basic customer interaction abilities
  • Strong troubleshooting capabilities, including MAC experience
  • Experience in printer repair
  • Previous networking experience
  • Experience in PC imaging and deployment
  • Self-motivated and reliable
  • Access to a personal vehicle

NTT DATA Services offers a competitive compensation package for this role, with starting pay at $32.40/hour. Actual compensation will be determined based on relevant experience, technical skills, and qualifications.

This position includes eligibility for company benefits such as medical, dental, and vision insurance, flexible spending accounts, life insurance, short and long-term disability coverage, paid time off, employee assistance programs, and participation in a 401k plan with company matching.

About NTT DATA Services

NTT DATA Services is a leading provider of IT and business services, including cloud solutions, data management, and application development. As part of NTT DATA, a trusted global innovator, we are committed to our clients' long-term success.

NTT DATA Services is an equal opportunity employer and values diversity in the workplace. We consider all applicants without regard to race, color, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.



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