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IT Support Specialist
2 months ago
eSystems Inc. is seeking a highly skilled and motivated individual to fill the role of Remote IT Support Specialist. This position is responsible for providing technical support and assistance to end-users remotely, ensuring their IT systems are functioning efficiently.
Key Responsibilities- Technical Support: Provide remote technical support and assistance to end-users, resolving IT-related issues in a timely manner.
- Troubleshooting: Diagnose and troubleshoot hardware, software, and network problems remotely.
- System Configuration: Install and configure computer systems, software, and peripherals.
- User Account Management: Set up and maintain user accounts, permissions, and security settings.
- System Maintenance: Conduct regular system maintenance to ensure optimal performance.
- Collaboration: Collaborate with IT team members to resolve complex technical issues.
- Documentation: Create and maintain accurate documentation of support processes and procedures.
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience: Proven experience of at least 2 years working as an IT Support Specialist or similar role.
- Technical Skills: Strong knowledge of Windows and Mac operating systems.
- Troubleshooting Skills: Proficient in troubleshooting hardware, software, and network issues.
- Administrative Skills: Familiarity with Active Directory and Office 365 administration.
- Communication Skills: Excellent communication and customer service skills.
- Problem-Solving Skills: Ability to work independently and handle multiple tasks concurrently.
