IT Support Specialist
3 days ago
We are seeking a highly skilled and motivated IT Support Specialist to join our team at Reliable Resources Agency. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees and clients.
Key Responsibilities- Technical Support: Provide technical support and assistance to employees and clients via phone, email, and in-person.
- Hardware and Software Troubleshooting: Troubleshoot and resolve hardware and software issues related to computer systems, networks, and other technical equipment.
- Network Administration: Administer and maintain our computer networks, including setup, configuration, and troubleshooting.
- Communication: Communicate technical information to employees and clients in a clear and concise manner.
- Problem-Solving: Analyze and resolve technical problems in a timely and efficient manner.
- Team Collaboration: Collaborate with other team members to resolve technical issues and improve overall IT services.
- Education: High school diploma or equivalent required.
- Experience: Minimum two years of relevant experience in a Help Desk/IT Support role.
- Skills: Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365. Quick analytic response to resolve issues in any situation. Self-motivated and willing to learn, as well as always find the solution. Able to work in a fast-paced environment. Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.). Basic understanding of Cloud Solutions, Cloud Computing & Cloud Management. Knowledge of wireless networks, set up maintenance and troubleshooting. Knowledge of video conference systems, cell phones, smartphones, iOS, iPad OS, and other common hardware devices and software. Experience in telecom (MUST), structured cabling, panels, switches, cameras, APs, etc. Ability to lift at least 50 lbs. Ability to go up on a ladder and scissor lift. Background check required. Ability to work under pressure in a high-pressure environment with numerous tasks handled simultaneously. Ability to work flexible hours, including evenings, weekends, and overtime, on an on-call rotation. Willing to learn and adapt to new technologies. Basic computer skills assessment required to pass with 75% score. Night Shift required. Relocate to Los Angeles, CA 90031 before starting work.
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