Community Operations Supervisor

2 weeks ago

Tampa, Florida, United States Frontier, Inc. Full time


Community Operations Supervisor

At Frontier, we have a legacy of over 80 years in connecting communities through innovative communication technologies. As we evolve our business, we are dedicated to leading the digital transformation across the nation. Our growth presents an opportunity for you to help shape the future of connectivity in America.

Key Responsibilities: The Community Operations Supervisor will emphasize operational excellence, fostering relationships with employees, customers, and the community. By enhancing performance and ensuring customer satisfaction, this role will significantly contribute to Frontier's growth objectives.

This position entails providing guidance to a team of field technicians responsible for the installation and maintenance of residential and commercial communication lines, outside plant cable facilities, multi-line customer premises equipment, high-capacity access services, broadband services, and central office equipment.

Essential Qualifications: Ideal candidates will possess a strong enthusiasm for technology and a proven track record in team leadership. Individuals who view their teams as collaborators while maintaining high standards will thrive in this environment. Relevant technical experience and industry knowledge are advantageous.

Core Duties:
  • Ensure timely service activation and repair commitments while adhering to budgetary constraints and promoting company offerings.
  • Oversee a profit and loss budget to meet revenue and expense targets.
  • Provide constructive feedback, ongoing training, and motivation to team members to surpass departmental objectives.
  • Collaborate with Human Resources to uphold fair and consistent application of policies and labor agreements.
  • Maintain a safe working environment through regular safety meetings and training sessions, ensuring compliance with safety regulations.
  • Actively engage with the community to positively represent Frontier.
  • Work alongside marketing to monitor local market conditions and ensure competitive responses.
  • Address concerns raised in Customer Surveys.
Benefits Offered:

We recognize that our team's success is paramount, which is why we offer comprehensive benefits to support you and your family. Highlights include:
  • Competitive Salary Range: $83,000 - $131,000
  • 20 PTO (Paid Time Off) days plus 10 paid holidays annually
  • Comprehensive medical, dental, vision, and prescription drug plans from day one
  • 401k matching of 50% on 6% of eligible compensation
  • Inclusive benefits for same-sex spouses and domestic partners
  • 10 weeks of paid parental leave, 3 weeks of paid caregiver leave, and up to $10,000 in adoption assistance
Preferred Background:
  • Experience as a Field Technician is preferred.
  • Supervisory experience in an operational setting or equivalent military experience is advantageous.
  • Strong communication and collaboration skills with internal and external stakeholders.
  • Ability to lead a team effectively under pressure and meet deadlines.
  • Basic understanding of engineering principles, outside plant operations, electrical systems, and network installation.
  • Proficiency in basic PC applications such as Excel, Word, PowerPoint, and Outlook.
  • Availability for 24/7 support for off-shift technicians and emergencies.
  • Ability to work in various weather conditions.
  • High school diploma or GED is required.
  • Certifications such as CCNA, PMP, or CWNP are a plus.
  • A valid state driver's license with a clean driving record is mandatory.
At Frontier, we are committed to diversity and inclusion, recognizing that these values are essential to fostering innovation and connectivity. We encourage all qualified candidates to consider this opportunity.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

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