Center Operations Supervisor
2 weeks ago
Overview
Envision your perfect role. Now, enhance it with engaging activities, exciting events, and delightful dining options. Our Supervisors play a crucial role in ensuring a vibrant in-center atmosphere, delivering exceptional experiences for our guests while upholding the highest standards of service. The Supervisor position is dynamic, with each day presenting new challenges and opportunities. You will be actively involved in coordinating with team members and taking charge of center operations in the absence of senior management. Our Supervisors are dedicated to maintaining high standards consistently, making this role anything but ordinary.
KEY RESPONSIBILITIES:
PRIORITIZE GUEST SATISFACTION
Serve as an advocate for our guests, consistently providing outstanding service, gathering feedback, and effectively addressing any concerns.SEIZE BUSINESS OPPORTUNITIES
Leverage all potential business opportunities in your area by implementing our marketing strategies to boost sales, including leagues and open play.ENGAGE WITH LEAGUES
Foster and maintain positive relationships with league participants and officials to enhance our league operations; ensure adherence to league formats and manage related administrative tasks.BUILD A TALENTED TEAM
Assist in the recruitment, training, and scheduling of a skilled team of hourly staff members.DEMONSTRATE MANAGEMENT CAPABILITIES
Inspire and lead your team through effective motivation; utilize the unique strengths of each team member to enhance guest satisfaction and optimize center productivity by working alongside them daily.BOOST FOOD & BEVERAGE SALES
Support the management and growth of your center's Food & Beverage offerings, ensuring exceptional quality and guest satisfaction. Provide ongoing training and supervision to maintain corporate standards and foster a successful sales culture.EMBRACE FLEXIBILITY
Willingness to work various shifts, including weekends and holidays, as well as extended hours as required by the center.WHO YOU ARE
You are a committed team player eager for growth opportunities. You excel in talent development and collaborate effectively with management to provide a world-class guest experience. Your communication skills are complemented by a strong dedication to exceptional service, and your adaptability allows you to support the center during extended hours, nights, weekends, and holidays. Although entry-level, the Supervisor role serves as a gateway to further advancement—an opportunity to learn the intricacies of the center, develop leadership skills, and take on greater responsibilities.
REQUIRED QUALIFICATIONS:
High School Diploma (Bachelor's Degree preferred) A strong commitment to outstanding guest service 1-2 years of experience in Hospitality, Food & Beverage, or Restaurant settings Excellent communication skills Strong team player with a focus on developing others Thrives in a fast-paced environmentWORK ENVIRONMENT/ PHYSICAL DEMANDS:
Typical entertainment center setting where you will be required to walk, bend, and stand for extended periods, and may need to lift objects with assistance.ABOUT US
With over 350 entertainment venues across North America, our portfolio includes esteemed brands such as Bowlero, Lucky Strike, AMF, and the Professional Bowlers Association (PBA). As a company, we prioritize diversity, are dedicated to our guests, and strive to create a joyful work-life experience for all associates. When work is this enjoyable, it hardly feels like work. Join our community of over 12,000 associates and experience the fulfillment of being part of the Bowlero family.
Bowlero offers performance-based incentives and a competitive total rewards package, including healthcare coverage and a wide range of additional benefits. Incentives and benefits may vary based on the position. More details regarding benefits are available upon request.
The approximate pay range for this position is $22.00 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as the geographic location of the position.
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