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Retail Operations Supervisor
2 months ago
Overview:
As a Retail Operations Supervisor, you will leverage your customer service and management expertise to deliver an exceptional experience for our clients, presenting a diverse range of products tailored to their needs.
Collaborating closely with the Store Manager, you will enhance your leadership capabilities in real-time, assisting in the coaching of our Customer Service Representatives and playing a pivotal role in driving team performance.
In exchange, we are committed to advancing your career by offering a comprehensive training and development program designed to help you excel.
Responsibilities:
Ensure a superior customer experience throughout the entire loan process by educating clients and providing recommendations aligned with their financial requirements.
Manage account oversight, including collection communications and recovery strategies while prioritizing customer service to mitigate losses and charge-off accounts.
Foster customer relationships and execute daily inbound and outbound call campaigns to generate new business, sustain store profitability, and enhance brand loyalty and recognition.
Maximize customer success by suggesting ancillary products that meet their needs.Provide guidance, mentorship, and development to Customer Service Representatives to elevate the team's potential.
Help maintain a work environment that adheres to Company policies and procedures, as well as local, state, and federal regulations.
Utilize your personal vehicle for bank deposits and other Company-related tasks throughout the workday. Monitor and uphold the internal and external appearance of the store, addressing basic facility needs and coordinating maintenance services.
Adapt efficiently in a fast-paced environment and manage multiple demanding tasks with ease to achieve individual and team performance objectives.
A full-time work schedule for this position encompasses, at a minimum, 40 hours per week.* *Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company.
Consult with your recruiter for the most current hourly requirements.Qualifications:
High School Diploma or equivalent required. At least 3 months of supervisory, key holder, or relevant leadership experience. Minimum one year experience in customer service, sales, or retail. Excellent verbal and written communication skills. Proficient in phone, Point of Sale, Microsoft Office, and other systems. Must be at least 18 years of age (19 in Alabama).
Background check required (subject to applicable law). Ability to meet the physical demands of this position, which frequently include:
the ability to remain in a stationary position, the ability to move and transport up to 25 pounds, the ability to navigate inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills: Associate degree or higher. Bilingual English/Spanish is a plus and may be required for certain locations. What We Offer:Our Benefits Include*:
A comprehensive new hire training program. Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development. Performance-based career advancement. Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options. Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program. Company-Sponsored Life and AD&D Insurance. Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance. Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment). Diverse Culture and Inclusive Environment. *Based on current benefit offering, which is subject to change with or without notice.
Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us: Community Choice Financial Family of Brands is dedicated to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply.
