Service Coordination Specialist

1 week ago


Miami, Florida, United States National Health Transport Full time
Dispatcher/ Call Taker Job Description

The Dispatcher/ Call Taker plays a crucial role in managing and coordinating service requests, ensuring effective communication among all involved parties.

Key Responsibilities:

  • Efficiently manage customer service inquiries
  • Promptly update call records
  • Support healthcare facilities and agencies with their service needs
  • Maintain a thorough understanding of company policies and operational procedures
  • Effectively utilize Communication Center technology
  • Engage with various stakeholders for seamless service delivery
  • Assist customers with inquiries and necessary authorizations
  • Coordinate any service delays or modifications
  • Adapt to a fast-paced and changing work environment
  • Participate in meetings and training sessions as necessary
  • Perform administrative and billing duties
  • Exhibit professionalism and ethical behavior at all times

Qualifications:

  • Must be at least 18 years old
  • High school diploma or equivalent required
  • Familiarity with medical terminology is preferred
  • Proficient in Microsoft Word and Excel
  • Typing speed of a minimum of 40 words per minute
  • Knowledge of local geography and regulations
  • Availability to work weekends, shifts, and holidays
  • Bilingual in English and Spanish is advantageous

This position values professionalism and integrity. We are committed to fostering a diverse workplace and are an equal opportunity employer.



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