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Service Coordination Specialist

2 months ago

Miami, Florida, United States National Health Transport Full time
Dispatcher/ Call Taker Job Overview

The Dispatcher/ Call Taker plays a crucial role in managing and facilitating service requests, ensuring effective communication among all involved parties, and dispatching personnel as needed.

Key Responsibilities

  • Efficiently manage customer service inquiries
  • Promptly update call records and data
  • Support healthcare facilities and agencies with their service needs
  • Maintain a thorough understanding of company policies and operational procedures
  • Effectively utilize Communication Center tools and equipment
  • Engage with various stakeholders to ensure smooth operations
  • Assist customers with inquiries and necessary authorizations
  • Coordinate any service delays or modifications
  • Adapt to a fast-paced and changing work environment
  • Participate in meetings and training sessions as necessary
  • Perform administrative and billing duties as required
  • Exhibit professionalism and ethical behavior at all times

Qualifications:

  • Must be at least 18 years of age
  • High school diploma or equivalent required
  • Familiarity with medical terminology is preferred
  • Proficient in Microsoft Word and Excel applications
  • Typing speed of a minimum of 40 words per minute
  • Knowledge of local geography and relevant policies
  • Availability to work weekends, shifts, and holidays
  • Bilingual in English and Spanish is advantageous

This position emphasizes the importance of professionalism and integrity within the workplace. We are committed to fostering a diverse and inclusive environment.