Service Coordination Specialist
2 weeks ago
The Service Coordination Specialist plays a crucial role in managing and organizing service requests, ensuring effective communication among all involved parties, and dispatching personnel as needed.
Key Responsibilities
- Efficiently manage customer service inquiries
- Promptly update service request data
- Support healthcare facilities and agencies with their service needs
- Maintain a thorough understanding of organizational policies and procedures
- Effectively utilize communication center tools and equipment
- Engage with various stakeholders to facilitate service delivery
- Assist with customer questions and authorization processes
- Coordinate any service delays or modifications
- Adapt to a fast-paced and changing work environment
- Participate in meetings and training sessions as necessary
- Perform administrative and billing duties
- Exhibit professionalism and ethical behavior at all times
Qualifications:
- Must be at least 18 years of age
- High school diploma or equivalent required
- Familiarity with medical terminology is preferred
- Proficient in Microsoft Word and Excel applications
- Typing speed of a minimum of 40 words per minute
- Knowledge of local geography and relevant policies
- Availability to work weekends, shifts, and holidays
- Bilingual proficiency in English and Spanish is advantageous
Become a part of our team where integrity and professionalism are paramount. We are committed to fostering a diverse and inclusive workplace.
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