Automotive Parts Sales Specialist
2 weeks ago
Position: Automotive Parts Sales Specialist
OBJECTIVE:
The Automotive Parts Sales Specialist is responsible for providing exceptional service to customers by selling automotive parts over the counter, via phone, and to service technicians.
KEY RESPONSIBILITIES:
- Assist customers in identifying and selecting the necessary parts, while also suggesting related items and promoting current specials to enhance their experience.
- Retrieve purchased parts from inventory efficiently.
- If a part is unavailable, assess its availability and process emergency orders as needed.
- Handle incoming calls, offering pricing information and other relevant details.
- Support outside sales representatives with their orders.
- Prepare orders for daily shipment, delivery, or customer pick-up.
- Conduct weekly reviews of WILL CALL and BACK ORDER files, returning unnecessary items to vendors or restocking them.
- Engage with assigned accounts through phone outreach.
- Assist service technicians in identifying parts required for ongoing repairs.
- Notify the service desk and customers upon receipt of ordered parts.
- Ensure that technicians present a repair order before parts can be charged out.
- Showcase seasonal parts and accessories attractively.
- Maintain up-to-date parts catalogs and pricing information.
- Keep all storage areas, bins, and aisles organized, clean, and clearly labeled.
- Exhibit a friendly, professional demeanor while interacting with customers and colleagues.
- Provide the same high level of service to all dealership departments as offered to external customers.
- Process returns by issuing credit slips, ensuring original invoices or their numbers are available for verification.
- For tax-exempt sales, collect the customer's full name, address, federal ID number, and signature.
- Present customers with the appropriate copy of the invoice after processing their transactions.
- Maintain cleanliness and organization at front and rear counters.
- Replenish assigned inventory on a daily basis.
- Inform the Parts Manager of any areas needing attention within the department.
- Stay informed about new products and updates in the automotive parts industry.
- Participate in available training programs to enhance skills.
- For invoice payments, gather necessary information including payment method, amount, date, and change details.
- Ensure computer terminals are kept clean and functional.
QUALIFICATIONS:
- High school diploma or equivalent.
- Ability to read and understand instructions and information.
- Minimum of one year experience in an automotive parts department.
- At least one year of sales experience.
- Professional appearance and demeanor.
- Ability to effectively interact with the public, often managing multiple customers simultaneously.
- Must adhere to dealership uniform requirements.
- Must be at least 21 years of age.
- Ability to pass a drug test and background screening.
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