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Automotive Sales and Service Consultant

2 months ago

Mission Viejo California, United States Ramona Tire & Service Centers Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor/Sales Representative to join our team at Ramona Tire & Service Centers. As a key member of our sales team, you will be responsible for promoting and selling our products and services to customers while providing exceptional customer service.

Key Responsibilities
  • Promptly greet customers in a professional and courteous manner, both in person and over the phone, using our standardized customer service techniques.
  • Listen to and thoroughly document customers' concerns, inspect their vehicle, and refer to the service history to accurately identify and verify their service needs.
  • Recommend services based on your level of knowledge and clearly communicate any additional recommendations from the automotive technician to the customer.
  • Properly document all recommendations in the customer's file.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer.
  • Provide customers with updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.
Requirements
  • Prior experience as a Service Advisor is helpful but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a valid driver's license or obtain a valid driver's license within 30 days of hire date.
  • Ability to work Mondays through Saturdays.
Benefits
  • Competitive bi-weekly pay
  • Tuition reimbursement
  • Paid vacation and sick time
  • 6 paid holidays
  • Medical, dental, and vision insurance (effective 1st of the month after hire)
  • Life insurance (company-paid)
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement