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Automotive Service Consultant

2 months ago

Mission, Texas, United States 188451 - Bert Ogden Chevrolet Full time
Job Overview

POSITION SUMMARY

The Automotive Service Consultant plays a crucial role in managing service appointments and recommending necessary maintenance to clients.

KEY RESPONSIBILITIES

  • Welcome clients promptly and courteously, engaging in conversation to identify the nature of their vehicle issues.
  • Provide expert advice on vehicle maintenance and the importance of adhering to manufacturer guidelines, utilizing maintenance schedules.
  • In cases where additional services are required, clearly communicate the specifics to clients, including any extra costs and time implications.
  • Monitor the status of each service order throughout the day, updating clients via phone about any changes to estimates or timelines. Ensure all modifications are documented accurately.
  • Respond to phone inquiries about ongoing services and appointments, returning calls in a timely manner. Deliver completed vehicles to clients and address any inquiries they may have.

REQUIREMENTS

  • Basic understanding of automotive mechanics.
  • Prior sales experience is advantageous.
  • Strong verbal and written communication abilities.

Additional Requirements:

  • Must possess and maintain a valid Texas Driver's License with a satisfactory driving record.
  • Must be at least 21 years of age.
  • Must successfully complete a drug screening.
  • Must successfully pass a background check.