IT Customer Support Specialist
6 days ago
We are seeking a highly skilled and experienced IT Customer Support Specialist to join our team at the State of Washington. As a key member of our Information Technology Division, you will be responsible for providing exceptional technical support and leadership to our customers.
Key Responsibilities- Supervise and manage a team of technical support specialists to ensure timely and effective resolution of customer issues.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Provide technical guidance and training to team members to ensure they have the necessary skills to resolve complex technical issues.
- Stay up-to-date with the latest technology trends and advancements to ensure our customers receive the best possible support.
- At least six years of relevant information technology experience, including help desk/desktop support, IT program/project management, and supervising staff.
- At least two years of experience in a customer service environment providing technical support to customers, troubleshooting and resolving IT hardware and software issues, and utilizing a help desk ticketing system.
- Three years of experience in the support and use of Microsoft Windows 10 or higher operating systems, Microsoft Office products, wireless devices, network connectivity, smart device technology, and enterprise mobility management technology.
- Ability to supervise staff and/or management experience with hiring, evaluating, and disciplining.
- Demonstrated skills in at least two of the following: leading, managing, coaching, and mentoring technical and/or business/professional staff; strategic planning and organizational development; communicating effectively across a broad range of personnel and management levels; learning new and complex information quickly; written and oral communication; team building, negotiation, and conflict resolution.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to make a real difference in the lives of our customers.
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application today.
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