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Customer Support Representative 2

2 months ago

Olympia, Washington, United States State of Washington Full time

Special Compensation:
An additional 5% bilingual pay will be added to the base salary.

Work Schedule:
Flexibility in scheduling is not available. Office hours are from 8 am to 5 pm. A hybrid work arrangement may be possible, allowing for 3 days in the office and 2 days of remote work.

Position Overview:
The Customer Service Specialist 2 will be responsible for delivering exceptional service to clients, addressing inquiries, and resolving issues effectively. This role requires proficiency in both English and Spanish to cater to a diverse clientele.

Key Responsibilities:
1. Provide outstanding customer support through various channels.
2. Assist clients with their inquiries and concerns in a timely manner.
3. Collaborate with team members to enhance service delivery.
4. Maintain accurate records of customer interactions.

Qualifications:
1. Strong communication skills in English and Spanish.
2. Previous experience in customer service or a related field.
3. Ability to work in a fast-paced environment.

Additional Information:
This position is vital in ensuring customer satisfaction and fostering positive relationships with clients.