IT Support Specialist
1 week ago
We are seeking a highly skilled and detail-oriented IT Support Specialist to join our team at Intelligent Technical Solutions. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:- Technical Support: Provide timely and effective technical support to clients via phone, email, and remote access, resolving a wide range of technical issues, including workstation operating system issues, printer issues, and standard business application issues.
- Problem-Solving: Troubleshoot and resolve complex technical issues with minimal assistance, using your expertise in Windows and Mac OS troubleshooting, application troubleshooting, and network architecture.
- Client Communication: Communicate effectively with clients to understand their technical needs, provide clear explanations of technical solutions, and ensure client satisfaction.
- Documentation: Maintain accurate and detailed records of technical issues, resolutions, and client interactions.
- Experience: Minimum two years of experience in Help Desk support or a similar role, with a strong background in technical support and customer service.
- Skills: Proficient in application troubleshooting, PC deployments/imaging, user profile management, and basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Certifications: Active IT certifications are preferred, and we encourage our technicians to pursue certifications such as CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.
- Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Competitive Pay: Pay rates start at $25.28/hr up to $28.44/hr, depending on experience and location.
- Benefits Package: Comprehensive health plans, life and accident insurance, accident and disability coverage, company-paid training and certification, retirement security, and health & wellness program.
- Opportunities for Advancement: Salary advancement opportunities based on performance and certification acquisition.
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