Administrative Support Specialist

5 days ago


Olympia, Washington, United States Debbie Daniels - State Farm Agent Full time
Job Overview

We are seeking a highly organized and efficient professional to join our team as an Administrative Support Specialist. As a key member of our insurance agency, you will play a vital role in supporting our agents in gaining and keeping customers.

Key Responsibilities
  • Customer Relationship Building
    • Establish and maintain strong relationships with customers to ensure their needs are met and exceeded.
    • Follow up with customers as needed to ensure satisfaction and resolve any issues.
  • Customer Service
    • Provide prompt, accurate, and friendly customer service to meet the needs of our customers.
    • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education
    • Use a customer-focused, needs-based review process to educate customers about insurance options.
    • Communicate effectively with customers to promote the development of our business.
Requirements
  • Dedication to Customer Service
    • Strong commitment to providing exceptional customer service.
  • Sales Experience
    • Previous sales experience, preferably in outside sales or inside sales, retail sales, or telemarketing.
  • Licensing
    • Able to obtain a Property and Casualty License.
    • Able to obtain a Life/Health License.
  • Marketing Skills
    • Ability to achieve mutually agreed-upon marketing goals.
    • Interest in marketing products and services based on customer needs.
Benefits
  • Compensation Package
    • Salary plus commission/bonus.
  • Benefits
    • Paid time off (vacation and personal/sick days).
    • Health benefits.
    • Profit sharing.
  • Opportunities for Growth
    • Opportunity for advancement within our office.


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