Administrative Support Specialist
5 days ago
We are seeking a highly organized and efficient professional to join our team as an Administrative Support Specialist. As a key member of our insurance agency, you will play a vital role in supporting our agents in gaining and keeping customers.
Key Responsibilities- Customer Relationship Building
- Establish and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Follow up with customers as needed to ensure satisfaction and resolve any issues.
- Customer Service
- Provide prompt, accurate, and friendly customer service to meet the needs of our customers.
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Insurance Education
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Communicate effectively with customers to promote the development of our business.
- Dedication to Customer Service
- Strong commitment to providing exceptional customer service.
- Sales Experience
- Previous sales experience, preferably in outside sales or inside sales, retail sales, or telemarketing.
- Licensing
- Able to obtain a Property and Casualty License.
- Able to obtain a Life/Health License.
- Marketing Skills
- Ability to achieve mutually agreed-upon marketing goals.
- Interest in marketing products and services based on customer needs.
- Compensation Package
- Salary plus commission/bonus.
- Benefits
- Paid time off (vacation and personal/sick days).
- Health benefits.
- Profit sharing.
- Opportunities for Growth
- Opportunity for advancement within our office.
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